Skip to content
← RingCentral Ideas

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

Categories

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

847 results found

  1. Integration with Leadtrack CRM

    Idea is to integrate with Leadtrack (CRM)

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Integration with Zenith CRM

    Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Filter calls based on ODCR vs. ACR

    Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  0 comments  ·  ACE (AI Conversation Expert)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Add Label column in Company Numbers Report detail output

    Currently the Company Numbers report in the analytics portal does not display a column for the phone number Label in the report output displayed in the portal (bottom portion that shows KPIs by individual phone number). It only displays a column showing the actual company phone number (e.g. +13125555555). The only way to see the label of the phone number in the report is if a user downloads the PDF or Excel file.

    21 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. AI Receptionist – Ability to Read Calendar Event Details and Answer Caller Inquiries

    I would like to request an enhancement to RingCentral AI Receptionist's Appointment Booking skill that would allow it to access and interpret calendar event titles and descriptions, not just check availability and book appointments.

    Currently, the Appointment Booking skill is limited to scheduling available time slots. It would be beneficial if AI Receptionist could also recognize existing appointments and provide callers with relevant information, such as appointment dates, times, and details.

    This feature would improve the customer experience, reduce manual inquiries, and make appointment management more efficient.

    Access to appointment details should be subject to appropriate caller verification and privacy…

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  AIR (AI Receptionist)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. ability to customized the message is SMS reservation

    ability to change the message is SMS reservation

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  AIR (AI Receptionist)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Receive faxes via AI Receptionist

    The customer would like to use the AI receptionist while still receive faxes via the main number. At this time, the incoming faxes failed to be received when AI receptionist is enabled as the company call forwarding.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  AIR (AI Receptionist)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 2 … 39 40 41 43 Next →
  • Don't see your idea?