789 results found
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Integrate Ring Central to be used with Repair Desk
Integrate Ring Central with our point of sale, Repair Desk, so that when we are logged into Repair Desk and a customer call comes through, the customers info will come up and what repair they currently have in our store.
1 vote -
Integration between crm AND campaign when opting in
Cx is using a CRM that has an option to ask clients for opting in for SMSunfortunately since cx is registerred for TCR they will need to ask again the customer to opt in for the SMS causing sometimes for the customer to disregard it. causing on the campaign to be affected,we want to have an option to integrate the CRM and campaign for the enhance business sms 10DLC
1 vote -
Salesforce Plugin - Improve error/pop-up messages would help to not confuse users about when and not to install the Plugin
Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.
1 vote -
Salesforce to Detect Contacts already being handled by another Rep
Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.
1 vote -
Ability to automatically move scheduled meeting to Teams
I am in tech support and have a client who messaged me the following question "We are switching all of our meetings over from Ring Central to Teams. Do you know if there is an easy way to do this so that we don’t have to delete all existing meetings?"
1 vote -
RingCentral Embedded Desktop MS Teams Plugin Call Control
RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.
1 vote -
Audio Notification and Desktop Notification in MS Teams systray for SMS
add audio notification for SMS and indicator in MS teams systray
1 vote -
Synchronization of MS Teams Contacts with RingCentral
The integration or synchronization capability between MS Teams contacts and RingCentral's contact management system. This enhancement aims to streamline user access and ensure a consistent and unified contact experience across both platforms.Benefits:Enhanced Efficiency: Users can seamlessly access and manage their MS Teams contacts directly within the RingCentral environment, reducing the need for manual data entry or switching between applications.Improved User Experience: Simplified contact management fosters a more user-friendly experience, facilitating faster communication and collaboration.Consolidated Information: Synchronizing contacts ensures that users have up-to-date information readily available, promoting accuracy and consistency in communication.
1 vote -
Adding Google Worspace didnt work
Adding google workspace didnt wok
1 vote -
Warning or Banner in Salesforce to show that the Caller/Contact/Client is already handled by another Rep/User/Agent
To be able to determine that a contact/client is already handled by someone else or provide information or warning that a particular client is already assisted by someone in SALESFORCE like how it is possible in Zoho.
1 vote -
Caller ID connection to VoIP
Need the ability to have Caller ID flow to POS system. My other VoIP providers use. https://callerid.com/vertex_unit.phpThis feature will make me stay with or cancel using RingCentral
1 vote -
Caller position in the Queue
I would like to have it so the callers know what position they are in in the Queue . For example: You are caller # 4 average holding time 2 minutes. Etc...
1 vote -
We need our Salesforce to receive text message rather than the RC application
We need our Salesforce to receive text messages rather than the RC application, is it possible for that
1 vote -
Salesforce click to dial to accept extensions.
This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.
1 vote -
DND status on RC, but not on Teams
Looking for an option to set DND on RingCentral, but not on Teams (Integrated application).
1 vote -
RC not logging all call extentions in Salesforce
We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?
1 vote -
Integrate with Job Adder
Integrate with Job Adder, to add notes when contacts have been made.
1 vote -
Agent status integration between SFDC, omni-channel and Avaya
We need an integration between Avaya and SFDC, omni-channel to synchronize user status and deliver smart IVR (auto-entitlement and case creation automation)
1 vote -
Microsoft Teams - Ring Central Scheduler Integration
You can now access Ring Central within Microsoft Teams which is amazing and so helpful, however one small feature that isn't available yet is to use the Ring Central Scheduler option which is used to generate a Conference Call and a Toll Free number is generated. It would be extremely beneficial to be able to have a Teams Meeting and use the Ring Central Conference number so people can call into the Teams Meeting.
1 vote -
RingCentral for Microsoft Outlook - Mac OSX
Produce an OS X version of this App
1 vote
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