870 results found
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Netsuite ticket creation
customer would like to have an ability where netsuite can automatically create a case during inbound call
2 votes -
Clio integrations to RingCentral
Ability to integrate the Clio CRM to RingCentral platform without using Unified CRM to avoid the setup process in the browser extension.
2 votes -
User Provisioning should not have a welcome Email
Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.
2 votes -
woodelivery
we use woo delivery could you please connect it with ring central
1 vote -
Sync Contacts from Salesforce to RingCentral
The customer initially wanted to sync their Salesforce contacts into RingCentral. They can import their contacts; manually but not in a way that it syncs where newly added contacts in Salesforce will also be added to RingCentral.
1 vote -
Marked as call answered instead of missed | Dynamics365
As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.
1 vote -
SMS Automator opt in
Ability to check lthe ist of opt in numbers for SMS Automator in Rc desktop app / web app
1 vote -
Microsoft 365 Business Central Integration
Same integration like Microsoft Dynamics 365 Sales - but for Microsoft Dynamics 365 "Business Central" -
1 vote -
MS Teams dial pad
Ability to use both native direct routing and embedded app feature without compromising the dialpad of embedded app
1 vote -
Using Multiple Entity IDs to one RC Account
Ability to use multiple Entity IDs on different region to only one RingCentral account
1 vote -
RC for Salesforce - Using Matter as a Case for call logging
We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field
2 votes -
Deskphone calls to log in RC for Hubspot
Ability to log the calls in Hubspot for RC integrations when using Deskphone for outbound calls only
1 vote -
Integrate Direct 3-Way Calling on Hubspot Platform
Currently, HubSpot does not support direct 3-way calling. To use this feature, HubSpot requires you to select the calling mode that directs the call to the RingCentral app, which has the 3-way calling functionality.
1 vote -
Create a link to Hubspot contacts when hovering on contacts from RC Mobile App
Create a link that will forward you to Hubspot contacts from the RC mobile app when you hover over the contacts on the app
1 vote -
Intergrate with crm OODO
Do you intergate with OODO
1 vote -
RingCentral for Salesforce - Call Transfer / Call Leg
We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?
2 votes -
RC for Salesforce - Mobile App SMS
Wants to log the SMS in the Salesforce when using RC for Salesforce - Mobile even if the user is not in front of their pc to login their accounts
2 votes -
AAD Attribute mapping to License type for user accounts when auto provisioning with Azure
When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:
- Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.
For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.
For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.
This…
2 votes -
Salesforce call quality improvement
Ability to have an option to improve the quality of post call.
1 vote -
Show RingCX UII in Ringsense
Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.
1 vote
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