632 results found
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Pass through additional call metadata to be used in Dynamics contact forms
It will be really helpful if additional call metadata can be passed through for Dynamics-side development. For example, automatically assigning a lead source on the contact form based on the phone number. We have someone who could add the logic within Dynamics, but he needs the call metadata to pass through. Thank you!
1 vote -
1 vote
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Zendesk - Integrations Console
Enable to include user groups in the inclusion list
1 vote -
Add details to the To and From field in RIngCX for Zoho
Add details to the To and From field in RIngCX for Zoho as currently it is only reserved for ZOHO.
1 vote -
Rearrange contacts not in alphabetical order in Beetexting app
Ability to rearrange contacts not in alphabetical order in Beetexting app will be a great help, like arranging from main number to users
1 vote -
RC App Connect to Clio Grow CRM
After integrating RingCentral with Clio Grow (not Clio Manage), we’d like RingCentral to automatically display the caller’s name on incoming calls when the phone number already exists in our Clio Grow contact database.
1 vote -
RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events
Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.
2 votes -
Zendesk SMS logging
Since we support messaging (SMS) on Zendesk integration, we should have the feature for SMS logging.
2 votes -
Set up Microsoft dynamics 365 to RingCentral mobile app
Set up Microsoft dynamics 365 to RingCentral mobile app.
3 votes -
oData
Create an oData link so that data can be exported to a spreadsheet easily and/or connected directly to Bi Tools
1 vote -
Integrate Text messages with 3rd party network monitoring APIs
Allow integration of 3rd party apps like What'sUpGold or other network managing/monitoring solutions to regulate and tie a text message to and email alert - to call and leave a message or send a text message alert (voicemail transcription). For example device XYZ alerts on ABC network management/device management alert - send a email + text notfication to IT admins or on-call. This way the Ring Central can be a part of helping the security teams/community help be part of network support analytics and notification measures.
1 vote -
Phone Call activity logs in Dynamics
We have integrated RingCentral with our Dynamics 365 Sales CRM. However, when we make a call through the RingCentral app, it is being logged as a Task instead of a Phone Call activity in Dynamics.
We have already completed the following steps from our end:
- Signed in to the RingCentral Integration Console.
- Selected our Dynamics 365 account from the connected integrations list.
- Enabled the Activity Sync toggle under Activity Sync preferences.
- Configured the call logging preferences, ensuring the Call Type includes the required call types to be logged as Phone Call activities.
- Set the contact matching preferences for unknown numbers…
1 vote -
SERA
Integration for SERA HVAC/Home service CRM to function and be fully integrated with RingCentral.
1 vote -
Add HouseCallPro
We are using HouseCallPro as a CRM system and want to have it integrated with RingCentral
1 vote -
square
You should add so when a customer want to place a order over the phone AI Rep
1 vote -
Integrate sms with Halo
When a text comes into a specified number, a ticket could be created in Halo PSA. This could be restricted based on customers in Halo perhaps, or some other way to avoid spam tickets. Halo is already integrated with phone calls but not with SMS. Many of our customers text to notify us of issues, and if that generated a ticket it would be great.
1 vote -
BuilderPrime CRM
Customer wants BuilderPrime to have direct integration with RingCentral. Currently, there's none.
1 vote -
SSO certificate
Ability to delete / remove the certificate on RC side by not going to Azure
1 vote -
Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites
Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.
In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.
Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.
Benefit / Business Justification:
- Improves user efficiency and contact accessibility.
- Provides…3 votes -
Google Workspace for Firefox
Able to use the Google Workspace Add-in for Firefox browser and Mobile Devices
1 vote
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