20 results found
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RingCentral Webinar for HubSpot
It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce
4 votes -
shared lines for Yealink T54W compatibility
Hello,
As of the moment based on the test we did - T54W with an expansion module is not compatible with Shared Lines.
The phone of the customer has an expansion module they would like to request to also add Yealink T54W with expansion as a compatible phone for shared lines
3 votes -
Mass texting using RingCentral for Salesforce
It would be great if we had the option to send mass text in RC for Salesforce integration
Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS
2 votes -
Create a single task for queue calls | RingCentral for Salesforce
Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.
2 votes -
Option to use Picklist (Multi-select)
Currently, we can only use the 'Picklist' data type when creating tasks or dispositions when logging a call.
It would be great if we also had the option to use the 'Picklist (Multi-select)' data type just like with other carriers such as Tenfold.
2 votes -
Unified status in Presence sync between MS Teams Embedded App and RC App
The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.
Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus
The usage of this presence status in different apps may vary.
It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.
2 votes -
Option to increase the size of the CTI dialer
It would be great if we had the option to increase the size of the CTI dialer using RingCentral for Salesforce. This way, we will be able to complete the notes while logging the call without scrolling up or down.
It's very convenient if we can increase at least the height of the dialer.
2 votes -
Display the dialed/callee number for incoming calls
Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.
It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.
2 votes -
Microsoft Teams embeded app to ring on mobile devices
Currently the RingCentral Microsoft Teams Embeded App does not ring on a mobile device untill the actual RingCentral App is installed and logged into.
It would be great to have the Microsoft Teams embeded app ring on a mobile device like a cell phone without having to have the normal RC app installed.
This is true for both Apple and Android devices.1 vote -
Add Specific Paging Groups as a button
Add Specific Paging Groups as a button. Configure a button to page a specific paging group created in Ring Central Admin portal.
1 vote -
Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same RingCentral
Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same Ringcentral account
1 vote -
Enhance Admin capabilities
Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.
1 vote -
Date Change
As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date
1 vote -
Have the option on the hold music to inform customer about their queue number while on hold
Have the option on the hold music to inform customer about their queue number while on hold
1 vote -
Unique email address
Customer wants to use not a unique email for several user extensions.
1 vote -
Mobile app TODAY button
Please add a TODAY button for the calendar on the mobile app. If we want to look at an appointment two weeks ago or next month, we have to scroll through week by week and then if we want to get back to today, we have to scroll the other way to get back to today.
1 vote -
Workspace Calendar Appointments
Allow us to see more appointments in the MONTH view of the workspace (calendar) on computer. Currently we can only see the first 3 or 4 appts, the rest show as +1 +2 etc.
Before when this was Glip, we were able to see at least 5 to 6 in each day in the month view1 vote -
multiple users can monitor the same calls
Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?
1 vote -
Zero Destination for Physical Phones without Custom Config
Most, if not all Communications systems have the ability to set a zero destination for physical phones. This is a critical need in the Hospitality, Healthcare, and SLED space. Example: A guest is in their hotel room and would like to speak to the front desk. Invariably, zero is pushed, It is engrained behavior. Hospital Rooms have the same need.In SLED, many common area phones provide the same function. Dial zero for assistance or information.Our inability to perform this basic task is causing our team(s) to have to sell around and/or creatively solve for this need.
10 votes -
Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...
...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"…
6 votes
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