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Developer Platform, APIs, & Integrations

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  1. Allow reliable delivery of notifications via Verizon SMS

    23 votes

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  2. It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    59 votes

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    7 comments  ·  Other  ·  Admin →
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  3. Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes

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  4. Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes

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  5. Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    8 votes

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  6. Problem Statement: Currently, the SSO Enable toggle switch is visilbe to all users regardless of their roles. This can create confusion for users who do not have the permission to modify these settings and may propose a risk for accidential misconfigurations.

    Proposed Solution: Introduce a role base visibility logic for the SSO toggle, usign a user settings template to determine visibility based on specific role levels. This approach ensures that only the selected admins etc can view and manage the setting while hiding it from other users and provide more flexibility in managing roles.

    3 votes

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  7. Since the business is adding an existing device to their RingCentral account, it would be very helpful if there's some sort of Flag or Warning that will show on the actual desk phone when they add it to their RingCentral account that will tell them the device is already registered on another account instead of them calling support. It will save more time for them instead of trying to register a device that cannot be registered since it is already added to a different account.

    9 votes

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  8. For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    12 votes

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  9. Block Telemarketers from calling their numbers.

    2 votes

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  10. "Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.

    11 votes

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  11. Caller phone number will show when the call is transferred to another extension or department

    13 votes

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    2 comments  ·  Other  ·  Admin →
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  12. We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.

    3 votes

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  13. Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.

    2 votes

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  14. Allow Admins to switch between the new and old interface.

    14 votes

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    6 comments  ·  Other  ·  Admin →
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  15. auto sms reply to received voice mail. Such as "We have received your voice mail and should be responding within 4 working hours."

    2 votes

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  16. We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.

    5 votes

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  17. The client wanted to have an option to view and edit his employees with RingCentral workspace on his end.

    1 vote

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  18. Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.

    2 votes

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  19. RingCentral App users are expecting to see in the company contacts list the common area phone numbers. Please refer from the list of contacts in RingCentral Service Web.

    1 vote

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  20. When Print to Fax is enabled in the App, email notifications that are being received through Outlook should automatically tagged as read when the fax is printed.

    4 votes

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