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Developer Platform, APIs, & Integrations

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  1. For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    9 votes

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  2. "Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.

    6 votes

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  3. Caller phone number will show when the call is transferred to another extension or department

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  4. It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    12 votes

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  5. RingCentral Schedule Add-in for MS Exchange 2019

    4 votes

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    2 comments  ·  Other  ·  Admin →
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  6. Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.

    The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.

    4 votes

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  7. A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.

    11 votes

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  8. Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance

    Brand : BT Business

    1 vote

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  9. currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    16 votes

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    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  10. Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    2 votes

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  11. The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.

    The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.

    2 votes

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  12. There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…

    9 votes

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  13. ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

    7 votes

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  14. User with Standard (international) access, not able to dial international call from call queue

    3 votes

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  15. We would like to get a report/data on the number of calls we are getting/receiving from all countries.

    2 votes

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  16. super admin can get access to the voicemail of her user's extension member.

    2 votes

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  17. In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…

    4 votes

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  18. We use several google lead source phone numbers and once of them is our publicly listed main number. How do we Mirror the google number for our outbound Caller ID instead of ringing through with the Ring Central number

    1 vote

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  19. BT Feature Request : to be able to upload more than 1,000 contacts | Yealink Phones_BT Account

    Significance of the feature : Have a lot of clients and currently has at least 2,500 contacts that they need to upload on the device.

    Current behavior : Uploading File that has more than 1000 Contacts will go through with no error, but will only display 1000 contacts.

    Brand : BT Business

    1 vote

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  20. The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
    A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
    Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.

    3 votes

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