263 results found

1. Integrate WhatsApp to MVP plans

   It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

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2. Callers phone number will show when the call is transferred to another extension

   Caller phone number will show when the call is transferred to another extension or department

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3. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

   There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as a solution with a pop-up message or giving admins the permissions to delete disabled users

   There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as… more

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4. A feature that shows which party disconnected the call.

   A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.

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5. Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...

   ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

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6. add HUD feature to apple iphone app.

   currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

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7. User with Standard(inernational) role not able to dial international call from Call Queue

   User with Standard (international) access, not able to dial international call from call queue

   3 votes

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8. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

   In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom fields or custom names to be synced - we should adjust the API to allow for this, accounting for our customers in non-English regions.

   In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom… more

   4 votes

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9. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

   Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

   Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

   Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

   Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

   Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on the monitoring phone upon receiving an incoming call on the monitored extension.

   Benefits:
   Improved Call Management: Supervisors or colleagues can efficiently manage call flow by identifying the caller and determining if the call requires immediate attention on the monitored extension.

   Increased Collaboration: Teams can work together to prioritize calls and ensure important calls are not missed.

   Enhanced Customer Service: Receptionists or support staff can pre-screen calls for colleagues and provide a more informed response.

   Technical Considerations:

   Leverage existing Caller ID with Name Display functionality for the monitored extension.

   Implement presence data sharing between monitored extensions and monitoring phones.

   Provide configuration options for alert preferences within the Mitel 6930's settings menu.

   Implementation:

   Develop a software update for the Mitel 6930 IP Phone to enable receiving and displaying caller ID information from monitored extensions.

   Update system administration tools to allow configuration of presence data sharing and alert options.

   Thank you for considering this feature request. Enhanced device presence and call monitoring with Caller ID and alert options will significantly improve collaboration, call management, and overall user experience for the Mitel phone system.

   Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

   Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

   Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

   Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

   Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on… more

   2 votes

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10. Super admin able to get an access to all cases created on the account not just the user who created it.

    Super admin able to get an access to all cases created on the account not just the user who created it.

    3 votes

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11. Archive call recording real time

    Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.

    3 votes

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12. Disable Outlook Contacts From the RingCentral for Microsoft Teams

    Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.

    4 votes

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13. When receiving the call there is no sound for that, please try to improve it.

    When receiving the call there is no sound for that, please try to improve it.

    2 votes

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14. To removed Debt relief offers from Prohibited campaigns

    To removed Debt relief offers from Prohibited campaigns

    4 votes

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15. Prevent users from downloading marketplace apps

    The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
    A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
    Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.

    2 votes

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16. Add Additional Time Blocks in Custom Rule

    Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

    Currently our on call rule shows as follows:
    Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
    Fri 04:30 PM - 12:00 AM
    Sun, Sat all day

    You will notice that Monday at 0000h (Midnight) to 0800 is missing.
    However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in very extension without creating another new custom rule

    Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

    Currently our on call rule shows as follows:
    Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
    Fri 04:30 PM - 12:00 AM
    Sun, Sat all day

    You will notice that Monday at 0000h (Midnight) to 0800 is missing.
    However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in… more

    2 votes

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17. Custom Admin Role with view only permission

    Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".

    3 votes

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18. Allow to switch to the old interface

    Allow Admins to switch between the new and old interface.

    2 votes

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19. super admin can get access to the voicemail of her user's extension member.

    super admin can get access to the voicemail of her user's extension member.

    1 vote

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20. Dual Channel Recording in MVP, UK

    I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who rely on detailed call recordings for various purposes, including quality assurance, compliance, and training.I appreciate your consideration of this feature request and look forward to the possibility of seeing this enhancement in future updates.Thank you for your time and attention to this matter.

    I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who… more

    3 votes

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