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Add conference calling or 3 way calling to RingCentral for Salesforce app.

We have users that make calls from Salesforce that need to be able to speak to secondary callers at the same time. This includes language translation service providers while the original caller is on the line. Please add ASAP. Using the regular RingCentral app is not productive as all the popups and call disposition field from Salesforce will not work.

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Ian Christopher shared this idea  ·   ·  Report…  ·  Admin →
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  • Matthew Ludwig commented  ·   ·  Report

    RingCentral for Salesforce: WebRTC conference calling, 3 way calling w/in SFDC CTI using WebRTC. Call controls currently include: transfer/hold/record

  • Ian Christopher commented  ·   ·  Report

    We have users that make calls from Salesforce that need to be able to speak to secondary callers at the same time. This includes language translation service providers while the original caller is on the line. Please add ASAP. Using the regular RingCentral app is not productive as all the popups and call disposition field from Salesforce will not work.