Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed
If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.
10
votes
Ian Christopher
shared this idea
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Ann
commented
Our users spend a lot of time on the road and prefer to use the RingCentral app on their phone. Forcing them to do busy work when they get back to the office is not efficient.