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Screenpop on a New browser window or tab | RC for Salesforce

Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

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Ian Christopher shared this idea  ·   ·  Report…  ·  Admin →
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  • The commented  ·   ·  Report

    Currently, if someone is updating a record in Salesforce and an incoming call comes in, RingCentral will pull up the record(s) on the current page you're on which cancels the edits you're working on. Having the records pop up in a new browser tab is ideal!

    In our situation, we have case managers that may be updating the notes for someone in crisis seeking support, and the case manager has to go back after the call to type the notes all over again.