On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.

Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls. This seems senseless. We do not need to know how long an extensions has been on a call for but the receptionist do need to know how long someone has been on a parked call for.

Also, for whatever reason, you can still see how long someone has been on a parked call for with the RingCentral mobile phone application.... just not the desktop version.