Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...
...ave a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.. As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times. As some customers will really not prefer to stay that long in the line just to listen to greeting.
calvin.bunag@ringcemtral.com
shared this idea
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CRI
commented
I would like to be able to change the number of times and IVR repeats before it times out. 3 times is to long.
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Jason
commented
We want to force the caller to listen to the message. Then we can disable all other key prompts or set them to replay the message. This way things like Miranda rights and the like can be played once and the call moves ahead.