46 results found
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RingSense Tracker values access via API
We have a priority question about API data. We want to access the RingSense Tracker data via the API to help enrich our call records. It is available via csv export, but I cannot find RingSense Trackers in your API documentation. From a business perspective, it addresses the following issues:
Lack of Automation: Without API endpoints for Tracker data, ODP cannot integrate conversation intelligence and tracker metrics directly into their automated call processing pipelines.
Manual Overhead: Relying on manual CSV exports is inefficient, prone to operational delay, and unscalable for enterprise sales operations.
Underutilized Data: The inability to extract tracker…2 votes -
Update and Clarify REST API Documentation for Call Queue Overflow Settings Schema and Endpoints
Third-party developer guides, SDK examples, and legacy documentation cite specific endpoints or nested schema paths for call queue overflow settings (such as queue-to-queue overflow and overflow routing rules) that do not exist or return errors in the live REST API. We request updating the official RingCentral Developer API reference with an authoritative guide and schema specification for retrieving and managing call queue overflow settings programmatically.
Current Problem:
When building automated configuration auditing and reporting scripts across hundreds of call queues, developers encountering overflow settings in third-party guides find discrepancies against the live API. It is currently ambiguous in the documentation…1 vote -
Populate missedCall Object on Call Queue and Department Answering Rules API Responses
Description:
When querying extension answering rules (/restapi/v1.0/account/{accountId}/extension/{extensionId}/answering-rule) for Call Queues and Department extensions, the missedCall settings object is omitted or not populated in the response. We request that the missedCall object and its associated routing action settings be fully populated for Call Queue answering rules via the API.Current Problem:
In the Admin Portal, administrators can view and configure missed call handling and overflow behavior for call queues. However, when auditing or exporting these configurations via the REST API across our 270+ call queues, the missedCall section is missing from the answering rules payload. This prevents API scripts from confirming…1 vote -
Provide Transcribed or Stored Prompt Text for Audio Mode IVR Menus via API
Description:
The REST API returns prompt details for Text-to-Speech IVR menus, but when an IVR menu uses an uploaded or recorded audio file (Audio mode), the API only provides audio metadata and binary content links, with no readable text representation of the prompt. We request adding a readable text field or transcription property for Audio mode IVR prompts in the API response.Current Problem:
In our environment, 270 of our 331 IVR menus use Audio prompts. Because the API does not expose the prompt script or description text for audio recordings, automated audits, documentation exports, and configuration review scripts cannot…1 vote -
Timezone missing from business hours API response
The REST API endpoint for extension business hours (/restapi/v1.0/account/{accountId}/extension/{extensionId}/business-hours) returns weekly schedule ranges (for example, 08:00 to 17:00) but omits the timezone. We request that the timezone object or identifier be included directly in the business hours API response.
Current Problem:
In an enterprise account spanning multiple time zones and sites, schedule intervals returned without an explicit timezone create operational ambiguity. Extension regional settings and parent site timezones can differ, so inferring the timezone from a separate API call is unreliable and requires redundant queries across hundreds of extensions, call queues, and IVR menus.Proposed Solution:
Include the standard RingCentral…1 vote -
Enable Multi-Channel (Dual-Channel) Call Recordings via RingCentral API
Current Limitation:
Call recordings retrieved through the RingCentral API are only available in mono format. Multi-channel (participant-separated) recordings are not currently supported, and Solutions Engineering has confirmed there is no available workaround.Requested Enhancement:
Support multi-channel/dual-channel call recordings via the RingCentral API.
Provide separate audio channels for each call participant.
Allow customers to retrieve recordings in either mono or multi-channel format.Business Justification:
The customer utilizes API-accessed recordings for analytics and operational workflows. Mono recordings combine all participants into a single audio stream, making it difficult to distinguish speakers and reducing the effectiveness of call reviews, transcription accuracy, speech analytics,…1 vote -
Enable Multi-Channel Call Recordings via RingCentral API
Current Limitation:
Call recordings retrieved through the RingCentral API are only available in mono format. Multi-channel (participant-separated) recordings are not currently supported, and Solutions Engineering has confirmed there is no available workaround.Requested Enhancement:
Support multi-channel/dual-channel call recordings via the RingCentral API.
Provide separate audio channels for each call participant.
Allow customers to retrieve recordings in either mono or multi-channel format.Business Justification:
The customer utilizes API-accessed recordings for analytics and operational workflows. Mono recordings combine all participants into a single audio stream, making it difficult to distinguish speakers and reducing the effectiveness of call reviews, transcription accuracy, speech analytics,…1 vote -
Use Main Line in sending SMS using SMS Campaigns App for RingCentral
Option to use the main line in sending SMS using the SMS Campaigns App for RingCentral
2 votes -
Allow RingCX Permanent Token to be usable in "Fetch recording data" endpoint
Enable RingCX Permanent Token compatibility with the "Fetch recording data" API endpoint
1 vote -
Be able to Filter Agent APIs by email address, etc.
In scenarios we are given email addresses of the agent, and don't know the actual agent id, it would be helpful for APIs like
/v1/admin/accounts/{accountId}/realTimeData/agentwhere we can pass a filter value, i.e.emailthat will return a subset.3 votes -
claude
Hi RingCentral team,
I’d like to request support for connecting RingCentral to Claude or other AI assistants through an MCP server, or similar API-based integration.
The goal would be to let an AI assistant securely access and work with RingCentral data and actions, such as:
Reading recent calls, voicemails, SMS, and messages
Searching call history and message threads
Accessing call recordings or transcripts where permitted
Creating summaries of calls or conversations
Drafting follow-up messages
Triggering actions like sending a message, creating a note, or logging activityIdeally, this would support secure authentication through OAuth, clear permission scopes, and admin controls…
2 votes -
Schedule welcome/activation invite for a future date via API
Current state:
- In batch provisioning, sendWelcomeEmail is a boolean only (send now or not at all). It cannot target a future date/time.
- The transition object on PUT /extension/{id} (sendWelcomeEmailsToUsers / sendWelcomeEmail) is also boolean only, with no scheduled datetime.
- The "Schedule invite" option (pick a date/time) exists only in the Admin Portal Add User wizard, not in any API.Use case:
We provision new hires via the batch-provisioning API ahead of their start date. We want the activation invite to land on the start date, not at provision time. Today, the only way to schedule that is…1 vote -
0 votes
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provide integration to Verint Call Recording systems
Integrating Verint Call Recording with RingCentralCX & EX subscribers. This would create a powerful synergy, allowing Verint’s extensive customer base to leverage its advanced WFO and AI features. By enabling Verint to either capture unencrypted audio via RTP or directly ingest recordings from RingCentral, the two platforms can work together seamlessly. This integration ensures that high-quality audio data remains the foundation for the sophisticated insights and tools Verint provides.
1 vote -
restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter
restapi/v1.0/account/accountId/call-log doesn't appear to have call status as a parameter nor is it indicated in the response.
This would be very useful when pulling this data, as I am currently using the Active-Calls api to exclude the active calls so I don't ingest incomplete data.
1 vote -
Improve Conference Call Logging in Salesforce (Recording Playback + Participant Visibility)
There are customers who rely heavily on conference calls and are running into some gaps when those calls are logged in Salesforce. While standard calls work well, conference calls currently feel incomplete in comparison.
What customers are experiencing:
Conference call recordings are successfully saved in RingCentral, but users cannot play them directly within Salesforce.
Only limited call information is logged, and additional participants in the conference call are not visible.This creates some friction because users have to leave Salesforce to access recordings and do not get a full picture of who joined the call.
What would help:
Playback of…
1 vote -
Spectora
Would like integration with Spectora, https://www.spectora.com the most important thing would be API connection so I can use Ringcentral AI to at minimum view my calendar/schedule in Spectora but also ability to write things to the schedule.
0 votes -
n8n
n8n is workflow automation platform similar to zapier, which is already integrated with RingCentral. It will be great if there is integration available for n8n and n8n is also a popular workflow automation platform https://n8n.io/
11 votes -
Extracting more RingSense Data via Reports or API
We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.
7 votes -
Integration: HawkSoft
Have Ringcentral integrate with HawkSoft in a 2-way API integration so that when calls come they can pull up in the Hawksoft database and pull the client profile, Also -, when calls come into HawkSoft, automatically create a log note of the call transcript so that we dont have to manually make a log of that phone call.
2 votes
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