Remove Draconian Rate Limits
RingCentral's rate limiting renders the API of limited use compared to competitors. Having worked with Twilio, Shopify, BigCommerce, Google, and many other players in the e-comm space, I can easily say RingCentral's API is the worst due to these limits. Even the stated rate limit/extension/minute fails when implemented properly and you must apply second level organizational limits on top of that. I, and many others, would benefit from more useful limits and ultimately, this would make RingCentral more competitive.
Alex
shared this idea
We are unlikely to change our rate limit policy. Every API is carefully evaluated to understand what their throughput is, and rate limits are then set accordingly. We do, however, have a process where developers can request a change to their rate limit, which can often be accommodated.
