Currently customer is using CRM call Load Board which is integrated with RingCentral using a chrome extension called RingCentral CRM Extension. Recently, they had issue with the SMS feature which changes some of the characters of the text. Upon checking, customer is still using the RingCentral Phone App, so I ask customer to use the RingCentral App instead and that fixes the issue. With this, I ask customer to uninstall the RingCentral Phone App, But after doing so, the customer is no longer able to use the Chrome extension, which allows them to dial out directly from the CRM using the floating symbol. with the error saying app is not found. but the RingCentral App is still installed. customer is asking RingCentral to allow their CRM to be configured to the new RingCentral App.