Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

277 results found

  1. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories

    Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.

    Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.

    Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX…

    8 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Connection and synchronization of a company telephone book

    Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    17 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Voice/Language Translator

    The customer wants to have the feature voice/language translator for Italian users

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Screen Pop Question for Dynamics integration

    We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…

    7 votes
    Under Review  ·  2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Service Web and Messaging need to "play better together"

    This document lays out 3 ways user accounts can be created. https://docs.google.com/document/d/1yQEX5ZqLB2p_ZMKNUCHgudVVYkRhPTT7w-X6BPA_JEk/edit?usp=sharing This can lead to multiple issues, such as not being able to create a user account in Service Web due to an existing email. Jeremy Loffredo is aware as well. Joliet Junior College is the customer who is raising this issue and wants these tools to work better together as it causes confusion and delays in getting users added. There also should be a report showing not only the Service Web email ID, but Messaging email ID for a specific UID - all users. The Admin should be…

    12 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Add SMS attachment and emoji support to our Google Chrome integration

    End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Dashboards / Performance Reports

    It would be a great idea if we could build a custom report using RingCentral for Salesforce and/or display RingCentral Live Reports in the SalesForce Dashboard

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Archiver Bulk upload messages, fax and voicemail.

    To have an option to Bulk upload messages, fax, and voicemail in Archiver for the whole user extensions across accounts.This will help admins to manage data for all users.

    5 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Send Read Receipts

    Send Read Receipts

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Integrate Ringcentral Tasks into Google Calendar for google workspace

    You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.

    6 votes
    Under Review  ·  2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. Improve customer's call back response notification for RingCentral For MS Team

    We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
    The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
    If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Integrate the 'Call' option under contacts to place call from RC

    RingCentral for Hubspot currently allows users to use click-to-dial on any numbers they see in Hubspot. However, Hubspot has a 'Call' icon on every contact which allows them to make calls via Hubspot and it the option to have it use RingCentral for outbound calling once integrated will be much more ideal.

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Add Resimpli as a CRM

    Resimpli is a popular CRM for Real Estate Professionals!!!!

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. AppointmentReminders.com Appointment Reminders for Businesses

    Send Call, Text, or Email reminders to your patients or customers using our automated appointment reminder system.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. Display a not stating that the call is transferred from user A

    When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. click to dial from google sheet with client's address for verification

    we need this feature added so we can just dial from google sheet and without going to a different program or software, it will integrate this on rc app and will get all customers' details including their address to easily verify the account

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Ask First Option on RC for Google

    Essentially, we are using the web version of RingCentral as we use Linux (Ubuntu Mate) and it all works fine, except for the extension. If it has to use the google extension, then it is missing functionality that the web app has (in this case - we need the extension to have the "ask first" option on Transfers, which is doesn't.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Poly CCX 700

    Please create a firmware/profile version for the Poly CCX 700 for RingCentral MVP. Just like the "MS Teams" or "Zoom" profiles you can select from, there should be a "RingCentral MVP". So that you can utilize all the features of the CCX 700. Join Video Meetings, see your MVP Profile etc.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Bulk SMS for Dynamic 365

    We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. API - KV Core

    My company uses KV Core as CRM... would be nice to intengrate.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 … 13 14
  • Don't see your idea?