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  1. conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    50 votes

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    New  ·  2 comments  ·  Integrations  ·  Admin →
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  2. Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes

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  3. Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    10 votes

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  4. Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes

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  5. Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

    9 votes

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  6. The customer initially wanted to sync their Salesforce contacts into RingCentral. They can import their contacts; manually but not in a way that it syncs where newly added contacts in Salesforce will also be added to RingCentral.

    9 votes

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  7. In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

    4 votes

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  8. Ability to use multiple Entity IDs on different region to only one RingCentral account

    6 votes

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  9. Requesting to add the option for Call Transcription for this particular RingEX integration:
    https://www.ringcentral.com/apps/salesforce

    The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

    4 votes

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  10. The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary…

    4 votes

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  11. Need to get the AI transcribed notes from RC app to RC for Salesforce

    4 votes

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  12. For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    4 votes

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  13. Ticket subject gets changed back to default after new call is logged

    3 votes

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  14. The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes

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  15. We want to have the AI notes summary and tasks automatically uploaded into Bullhorn CRM

    4 votes

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  16. We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription

    3 votes

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  17. Ability to record the VM greetings on VM greetings settigs under MS Teams EA as of now we cannot her anything when we add a VM greetings.

    2 votes

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  18. Ability to pull up the RingCentral app directly while on a Duo website instead of directing to RingCentral admin portal

    2 votes

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  19. Partner want to know if we have a feature when someone calls in and the caller ID is saved in outlook he can tap the number and let the number get pulled up in outlook

    2 votes

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  20. To be able to receive forwarded calls from another user in MS Teams.

    2 votes

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