180 results found
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Contact synchronization with my CRM
This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:
- Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
- Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.
We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.
If you need this capability, please vote for this idea!…
28 votes -
Display Extension DND Status in RingCentral Admin Portal
Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.
This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:
A visual indicator (e.g., icon or label) showing…
10 votes -
Ability to Fax out and add Fax Contacts within RingCentral for Outlook
Ability to Fax out and add Fax Contacts within RingCentral for Outlook
2 votes -
Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce
Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues
10 votes -
User provisioning
Ability to set a scheduled user provisioning within Ringcentral admin portal.
2 votes -
Integrate Microsoft Copilot with RingCentral
The possibility to integrate Microsoft Copilot in RingCentral.
Will be great to have statistics or even make a call summary.2 votes -
Hubspot native integration movable window
For Hubspot native integration customer wants the movable calling integration wondow to be pin and open on the same tab of all the website he is accessing
2 votes -
Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app
Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app
2 votes -
add custom webpage to be embedded in RC App
We would like a button over the "Apps" Button which is configurable to open a webpage such a company intranet in the RC App. This should look like the "help" screen or the "Apps"-Screens. Just a standard http page inside the App. I build a mockup to clarify.
1 vote -
RingCentral in Azure Government tenant
Our Azure environment is in GCC High, which does not use the same RingCentral app. The options we have for enabling provisioning require the Tenant URL and Secret Token. Looking for an alternative way of generating a long-lasting token, or an alternative method of authenticating for SCIM.
2 votes -
Integrations: Rent Manager
We are looking for a way to unify RingCentral communications with Rent Manager (https://www.rentmanager.com/become-or-refer-a-partner/). It would be great to sync caller ID/contacts between RingCentral/Rent Manager and keep a records of calls/texts to tenants (and vendors) within the history/notes feature in Rent Manager. Including an AI summary/notes copy would also be great. Please help make it happen!
1 vote -
HV SMS - Enable to send up to 29k SMS
Enable to send up to 29k sms messages
1 vote -
RingCentral for Zapier Call Recording link
Requesting to get a clickable link to play the call recording in Zapier
1 vote -
Zapier
Zapier - Generate Ringout Call action, should have the ability to add (configure) incoming caller ID for example (Website Visitor)
1 vote -
Motility Software Integration
CRM Integration with Motility Software to connect texts and call history. Desktop notification could show caller information as a brief summary of customer notes to preface calls.
1 vote -
SMS activity should show name and not number
When texting through SFDC they need the contact name saved in the subject line in SFDC. It is just showing the phone number and not the contact name. This should be available
2 votes -
Dynamics voicemail log
Attach the voicemail to the call log for Ringcentral Dynamics
1 vote -
MS Operator Connect for Telus / RC Integrations
Added Business Connect as Operator Connect but it was not bringing the phone numbers to Microsoft Teams App, it shows online but cannot see the details like Phone Number assigned to the User
1 vote -
Enable SSO for Users with Shared Email Addresses Across Multiple RingCentral Accounts
Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.
This is a common scenario in organizations where:
A single user may manage or participate in multiple departments or subsidiaries.
Shared service accounts are used across different teams or regions.
Impact:Prevents seamless authentication for users with legitimate multi-account access.
Increases friction and administrative overhead.
Limits the flexibility of enterprise SSO deployments.
Proposed Solution:
Allow SSO to be enabled for users…2 votes -
Snapdragon Processor needs to be added to the recommended hardware for Avaya Cloud Office Platform URGENTLY. Y>
We request an essential and urgent update to the Avaya platform. We have purchased new laptops for the office to find Avaya is no longer working on the latest processors. Extremely disappointing!
1 vote
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