Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

A visual indicator (e.g., icon or label) showing whether DND is currently active

Sort and filter options to identify users currently in DND

Optional export capability for reporting or audit purposes

API accessibility to retrieve DND status programmatically (if feasible)