Skip to content
← Developer Platform, APIs, & Integrations

How can we improve RingCentral?

Developer Platform, APIs, & Integrations: Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

10 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

LA Remit to Address shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
New  · 

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Joan commented  ·   ·  Report

    This is critical for us since our Operator/Receptionist handles multiple queue calls when put on "park" and need to see/know which caller wasn't picked up and did a return "park". Also, the Agents can greet the caller better since we have multiple LOBs being handle by the same Agents.

  • Jerry commented  ·   ·  Report

    This is critical for us since our Operator/Receptionist handles multiple queue calls when put on "park" and need to see/know which caller wasn't picked up and did a return "park". Also, the Agents can greet the caller better since we have multiple LOBs being handle by the same Agents.