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277 results found

  1. Integration with Neat frame for Telehealth/Scheduling use cases

    CDW is selling Neat like hotcakes for their video side compatibility with Zoom and I can tell you we are missing a large market piece that only keeps growing with the Neat brand. This is for the Telehealth/Scheduling use cases

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Answering Service

    We are a small business and if we aren't available our calls are routed to an answering service. If a call is missed, the answering service blames ring central and vice versa. It would be nice if there was an integration.

    1 vote
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  3. Mass update setting of Cloud PBX portal for all users

    Would like to have a setting for Mass update setting of Cloud PBX portal for all users.This will help to make changes easily for all the user who is using or integrated with cloud PBX.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Add Spinify as an integrated app.

    Add Spinify (gamification platform) as an integrated app.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Add Call Queues to Zapier Integration

    We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up the system. Either we use a virtual user (that can integrate with Zapier) that forwards calls to multiple call agents or we use a call queue (that cannot integrate with Zapier) and give up all this extra functionality.Please add call queue support to Zapier!

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. call can be forwarded to same mobile number multi times

    Tmob number set up up voicemail to take effect after 5 rings. i would like to have a feature where i canforward calls from my extension to my mobile and would ring for 4 times and if no answer i would like that call to be forwarded on the same mobile number and ring for multi times. unfortunately that settings is not possible since TMob voicemail already kicking in

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Queue calls being tagged as answered by multiple users in SFDC(SFDC integrations with RC)

    Queue calls being done through RC integrations with SFDC shows as if it is being answered by multiple users even though it is only being answered by one user extension. Upon checking the account , base on data being shown on admin portal's call logs. It register as the call that went through the call queue and is being answered by one extension which is working as intended, but when we check the tagging on SFDS is shows as if its being answered by multiple users within the call queue. As shown on the attached screenshots.I consulted Integrations department regarding…

    1 vote
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  8. ERPNext Support

    ERPNext is a comprehensive, cloud-focused, open-source ERP system by Frappe. The software is very user-friendly, and accessible to businesses looking for their first ERP system. Integrating these two softwares could create many powerful tools, with the benefit that ERPNext's open-source nature makes it more accessible to work with

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Add Telus Business Connect Phone to Winget Repository

    Hi, I am a Business Connect client and we are leveraging Winget (Windows Package Manager) as a method of keeping our apps up to date. We noticed Ringcentral.Ringcentral is in the repository, that's great but I was wondering if you could potentially push Telus Business Connect apps to Winget as well? If you are not the right person, can you please suggest a contact at Telus to reach out to?

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. leaving a call back number

    Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.

    4 votes
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  11. trial period for High Volume SMS (Beta) before cutting over SMS from RingCentral App

    I want to have free trail period to test High Volume SMS (Beta) first before paying or migrating to it

    1 vote
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  12. Embedded Dialer Plug-in to use default browser when authenticating user

    The ask is to make the RingCentral embedded dialer integration deep link to the device's native default browser as opposed to the embedded browsers within Teams. This can be helpful if a customer uses an older embedded version of Chrome and Electron that are no longer secure. By proxy, RingCentral have to use these during the user authentication process. This information can be found in the user agent information with MS Teams Developer options turned on. Microsoft would need to update its core Teams SDK framework to resolve this on the MS side.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. SPOK Integration. They are a huge presence in healthcare.

    SPOK attendant console integration is a key requirement for BMC. They have been utilizing SPOK as their call intake solution, as well as an interface to beepers/paging devices for many years. The hospital is currently unwilling to part with this platform. SPOK seems to be dominating the healthcare market.https://www.spok.com/

    3 votes
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  14. Click-to-dial on Excel

    click to dial is working on MS Wordworking in Outlook but it would be better if it will also work on Excel

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Adding customize field after call using google extensions integrated with Zoho CRM

    Customer wanted to have another mandatory field in the dialog box with fields that needs to be answered whenever they end the call using Ring Central extensions then it will send the information to their Zoho CRM. Customer mention that it is like a customized field that they can edit anytime.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. RingCentral Reach Gold Partner Here. We are finding many of healthcare customers using NextGen EHR. Strong inteterest in a RingCentral i...

    ...ntegration with NextGen. embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. ADD Terra Tools

    Some Companys like Phsysiotherapist using this Software for Administartion of theire Patients. This would be very helpful if this tools would be integrated in Ring Central

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. Azure/OKTA Automated Provisioning: push user attribute: profile picture

    Currently, updating profile pictures by the Admins is currently not available but the customer wants to understand if we have a roadmap to add this directly or through OKTA in the future? Thank you

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Integrate ChatGPT like RingCentral AI (Ringo, RingSense etc.) with the RC MVP and RC Meeting apps

    A go-to place for customers or even internal employees to get real-time help.For external customers, this can be customized to specific products and services that customer has purchases, subscribed to and this ChatGPT type AI can be the starting point for all customer service related to questions.E.g. Show me my services that I have subscribed to, show me my unpaid invoices and all sorts of questions that Customers Service gets.This can be shipped as part of RingCentral products to customers. Will help improve customer satisfaction.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. Make any call (independent of outcome) trigger automations in Zapier

    Right now only Missed Calls or Completed Calls will trigger automations in Zapier. Instead, it would be nice if ANY call could trigger an automation and then we can filter by result and create more complex workflows.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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