Queue calls being tagged as answered by multiple users in SFDC(SFDC integrations with RC)
Queue calls being done through RC integrations with SFDC shows as if it is being answered by multiple users even though it is only being answered by one user extension. Upon checking the account , base on data being shown on admin portal's call logs. It register as the call that went through the call queue and is being answered by one extension which is working as intended, but when we check the tagging on SFDS is shows as if its being answered by multiple users within the call queue. As shown on the attached screenshots.I consulted Integrations department regarding this and was informed that its actually a limitation on the RC for SFDC integrations. I was informed that SFDC treats the call as if its being answered by the members in the queue as separate calls and not a call that came into the queue. Was advised to submit a feature request for this specific concern.