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164 results found

  1. Noise cancellation feature on the RingCentral for Google extension

    The noise cancellation feature available on the RingCentral app should be made available via Google Chrome extension or other browser-based integrations without having to set the 'RingCentral app' as the calling mode.

    2 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Can you create the ability to integrate with Loxo?

    Integration with Loxo.co because that is what we use for our recruiting CRM. It is definitely gaining popularity. They already integrate with RingCentral but RingCentral does not integrate with them.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. RingCentral for Google - Display the actual phone number as opposed to the CLID name.

    There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Presence sync to expansion panel

    2 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  5. Media optimization support for RDS deployments with Windows Server multisession session hosts

    This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
    Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Avaya ACO app integration with CXOne app

    Please create a Presence Sync feature between the Avaya ACO and the CXOne app, so when a CSR is in a call with one app, the other app status changes to Busy and vice versa.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. SMS Public Chat Box

    Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. Unified CRM - Clio 3-way call

    Is it possible to do a 3-way call in the CRM extension? I just tried to do this with a client and the attorney. I could hear both of them, but they could not hear each other and I couldn’t see any way to merge the calls. I tried to start over and add the attorney to the call with the client. It looked like that was working, but it never rang for the attorney.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. RC for Slack CRM integrations

    Need assistance to show the RC Phone icon to Slack CRM Integrations. Also, RC Phone call commands are not working and only show a white page to open a new tab on the browser.

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Outlook auto update

    We have used a command line along with the msi tool for IT to deploy the RingCentral Desktop app with auto-update enabled. We hare having issues with RingCentral for Outlook not auto-updating. How can I do something similar for the RingCentral for Outlook to make sure it auto-updates?

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Sync RC contacts to Redtail CRM

    RC Contacts should be synced to Redtail and not just in the Unified CRM

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. smokeball CRM integration

    smokeball advertise that their crm is compatible with us.
    they have their own support for this https://support.smokeball.com/hc/en-us/search?utf8=%E2%9C%93&query=ringcentral

    Unfortunately we dont have the same.
    Please consider to have this supported in the future

    writting this on behalf of client
    Customer Name: Ali
    Company Name: Fam Bam Family Law
    UID: 279029125

    Regards
    Ram Carillo
    APAC Support Team

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Redtail

    Redtail unlogged tab for multiple matching contacts

    1 vote
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  14. RC for Zapier - Inbound Call Recording triggers

    I do utilize multi-step zaps in Zapier and it appears that my new call recordings and voicemail are now flowing into my CRM. I still need to figure out how to send the old call recordings because Zapier won’t allow me to just replay filtered zaps.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Integrate Phone APP to create Zendesk Tickets

    Is there a way to create a Zendesk Ticket in the Ring Central App... We would like to create a ticket in the Ring Central App that will transfer to ZenDesk...

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. SMS Survey Integrations powered by RingCentral

    SMS Survey Integrations powered by RingCentral

    Survey Integrations that has real time reports for the number of clients that clicked and answered the link for SMS survey inside of the SMS message. Also for the report to be readily available for download by each users or Admin for RingCentral.

    2 votes
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  17. RC for MS Dynamics 365 feature

    At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration…

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. Halo

    Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Zapier contact

    Currently, I have 6 phone numbers in my RC account, but only 1 number shows up in Zapier for me to use. I would like to have all numbers showing up in Zapier.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Automatic Call Recording feature for the Chrome plugin

    Despite the record/pause option appearing on the call window of Google Chrome. It appears that ACR is not fully supported. Hence, a lot of the call recording features such as being able to pause the recording is not available.

    It would be great if this feature is fully implemented on the Chrome plugin since a lot of customers prefer to use the plugin as their daily driver for calls as opposed to the desktop/mobile app.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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