215 results found
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Service status notification from RingCentral to Slack
Currently, the feature supported with this integration only includes:
• /ringcentral meet - Starts a new RingCentral Video Meeting and posts the join link.
• /ringcentral call - Start a new RingCentral Conference and post the dial-in number.
• /ringcentral help - Brings up the different /ringcentral slash commands.Hopefully, we can include service status notifications from RingCentral to Slack
2 votes -
SMS Survey Integrations powered by RingCentral
SMS Survey Integrations powered by RingCentral
Survey Integrations that has real time reports for the number of clients that clicked and answered the link for SMS survey inside of the SMS message. Also for the report to be readily available for download by each users or Admin for RingCentral.
2 votes -
RC for MS Dynamics 365 feature
At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration…
2 votes -
RC for MS Teams - Incoming Call
The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing
3 votes -
hubspot maximum account
Currently, when signing in to the RC for Hubspot extension. They can choose up to 4 accounts they can select.
This is limiting the users from adding any more accounts to use with the integration and is forced to remove a "Hub" even if they would need to have all those accounts connected at the same time.
This is likely a Hubspot limitation, but a workaround/bypass mechanism would be greatly appreciated for users who have to use multiple accounts in Hubspot for calling/SMS.
1 vote -
RC for Salesforce - Softphone
Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.
2 votes -
Halo
Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.
1 vote -
Zapier contact
Currently, I have 6 phone numbers in my RC account, but only 1 number shows up in Zapier for me to use. I would like to have all numbers showing up in Zapier.
1 vote -
RingCentral for Salesforce Messaging tab
Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.
1 vote -
Netsuite Integration
Ability to authenticate the Netsuite Adapter as a standard user.
1 vote -
RingCentral for Sa;lesforce click to dial
Enable click to dial to other Salesforce pages like Shirt list and Geopointe
1 vote -
RingCentral Hubspot and RingCentral Teams integration where phone calls won't collide
I want to use MS Teams and RingCentral Hubspot without receiving two phone calls simultaneously, allowing me to maximize the use of my RingCentral account.
1 vote -
Hubspot fast forward and rewind
Ability to fast-forward and rewind the call recording on RingCentral for Hubspot.
1 vote -
Option to send fax using RingCentral for Salesforce.
We've found that our email-to-fax doesn't appear to work when we email out of Salesforce. We are using the same Gmail accounts, is there a setting we need to change so email-to-fax can be used directly out of Salesforce? Option to send fax using RingCentral for Salesforce.
2 votes -
RingCentral for Salesforce(Salesforce Lightning) -Screenpop to a different tab if there is already an active call going on
Screenpop to a different tab if there is already an active call going on
More specifically:
- If there are no active calls, and a call comes in: pop within the current tab.
- If there is already an active call going on, and another call comes in: pop to a new tab.
2 votes -
Hubspot contact type
Ability to change the contact type using RingCentral for Hubspot.
Chnage from marketing contacts to non marketing contacts1 vote -
Salesforce
Support all salesforce edition for integration
1 vote -
Hubspot caller id
When a call is received it display the name of the caller and changes right away to the number.
Expectation if there is already a contact who has that phone number associated with it should display the name of the contact and not the phone number
1 vote -
Automatic Call Recording feature for the Chrome plugin
Despite the record/pause option appearing on the call window of Google Chrome. It appears that ACR is not fully supported. Hence, a lot of the call recording features such as being able to pause the recording is not available.
It would be great if this feature is fully implemented on the Chrome plugin since a lot of customers prefer to use the plugin as their daily driver for calls as opposed to the desktop/mobile app.
2 votes -
Capture messaging via Smarsh
Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.
3 votes
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