Salesforce
Summary:
When an incoming call is received via the RingCentral App, the call notification overlay takes focus and covers the screen, interrupting active tasks such as typing. This occurs for all team members, even when someone else answers the call (e.g., a colleague answers, but the overlay still appears for others).
Impact:
While the interruption is brief, it happens consistently throughout the day and disrupts workflow, particularly during typing or data entry. This frequent disruption is becoming increasingly frustrating for the team.
Request:
Is there a way to adjust the overlay behaviour or limit it to only the intended call recipient to reduce interruptions for other users?
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Emma
shared this idea