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Developer Platform, APIs, & Integrations: Integrations: Other

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RC for Zendesk - Customizable Ticket Creation Feature

Allow user to customize or auto-assign to the agent who took the call on Zendesk

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Kevin shared this idea  ·   ·  Report…  ·  Admin →
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  • Joseph Ray commented  ·   ·  Report

    Addional features that are not availble

    Not Currently in the RingCentral data payload:
    Number Called (Americas or Solidarity)
    Brand - this can be extrapolated from the number called
    Queue (for categorization)- Member Provider, Surgery, Maternity, Cancer. (This can likely be extrapolated from the extension dialed)
    Assigned Agent