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7 results found

  1. Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed

    If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.

    10 votes
    Planned  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  2. RingCentral for Salesforce Ringer Volume Adjustment

    A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.

    9 votes
    Planned  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  3. Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues

    The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…

    30 votes
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Support Teams Embedded App

    1 vote
    Planned  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. Integrate GoHighLevel, or LeadConnector, with App Connect

    Update from RingCentral (edited original description):
    We've received interest from customers who use HighLevel, an all-in-one marketing and CRM platform designed for agencies and small businesses, requesting a native integration with RingCentral via the App Connect framework. HighLevel brings together tools for lead generation, SMS and email marketing, sales pipeline management, and client communication. A RingCentral integration could enable automations such as logging calls into HighLevel contact records, triggering campaigns based on call outcomes, or sending automated follow-ups after missed calls—all within the existing workflows HighLevel users rely on.

    If you're a HighLevel customer and see value in this integration,…

    45 votes
    9 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. I'd like the auto reply message to be sent just once to the client.

    I'd like the auto reply message to be sent just once to the client. It should be sent the first time a client sends a text to us at 808-566-6611.If you turn on the automation, then the auto reply message is sent each time a client sends us a text, whether the first time or a response to our sent text. 

    2 votes
    Planned  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. Forwarding calls to a message/announcement only in integrations

    The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.

    2 votes
    Planned  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
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