Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues
The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it logs the call as a missed call to a specific RingCentral user when it is our general company phone number so it should log as missed call to "Customer Service" (the name of the call queue/shared number)
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Jeff commented
RingCentral not logging all calls (and sms) into Hubspot is the main reason we are keeping our business on Aircall, even though RingCentral is much better at all of the fundamental phone tasks. It seems we can either have good phones or good CRM integration, and our management has prioritized Hubspot. We will switch back to RC if logging improves.