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48 results found

  1. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

    Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of…

    4 votes
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  2. RingCentral Applications Should Show Common Area Phone Contacts

    RingCentral App users are expecting to see in the company contacts list the common area phone numbers. Please refer from the list of contacts in RingCentral Service Web.

    1 vote
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  3. Uninstall from all user profiles

    Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.

    The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.

    6 votes
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  4. Allow for Company name to be displayed on SMS

    When sending out SMS display company name instead of just phone number.

    1 vote
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  5. RingCentral MVP App Fax Scanning Option

    Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.

    Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.

    1 vote
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  6. Super Admin to access other user extensions access

    I hope there is a way for me to view the other user extension access as a Super Admin on the account

    2 votes
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  7. RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup

    Customer is looking for this feature which, he is claiming that it was existing before.

    Issue : RingCentral Outbound Click to Dial via URL is Broken

    Steps to replicate :
    1. He opens command prompt or the RUN black box.
    2. He submitted URL link that will dial out, together with the extension number users would like to reach.
    3. Example : tel://8005958110,,2,,60128#,1
    4. It should dial via the RingCentral MVP App and it should connected to the correct extension.

    1 vote
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  8. Having a "Notes' field under Users General for internal purpose

    Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

    3 votes
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  9. Option to customize help buttons on the app.

    The option to redirect users to our preferred help link or url.

    1 vote
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  10. how can we get rid of the intro that promps you to speak to an operator as we dont have one and just have it say the directory and choose

    how can we get rid of the intro that promps you to speak to an operator as we dont have one and it goes to the wrong person when there is no operator. we are really just trying to simplify this.

    2 votes
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  11. Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance

    Brand : BT Business

    3 votes
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  12. Ability to disable pop up rating after sending sms

    ability to stop or disable the pop up rating every sending and receiving a text message on Ring central app

    2 votes
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  13. Answering Service

    We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.

    2 votes
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  14. Email template

    Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    3 votes
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  15. Report for list of users who does not use RingCentral and contact center

    Report for list of users who does not use RingCentral and contact center

    1 vote
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  16. Ability to see user idle time in the HUD

    We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.

    2 votes
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  17. Allow speed control for ivr prompts

    It would be nice to be able to speed up or slow down IVR prompts.

    1 vote
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  18. Measurement of the MOS to be deferred to the dropped agent

    Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote
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  19. RingCentral App (Integrating Redtail Calendar and Contact Syc)

    The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App

    Another feature is to sync contacts from Redtail to RingCentral App

    1 vote
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  20. Warm Transfer call for Yealink T4*U and T5*W

    Feature Request : Warm Transfer call for Yealink T48U

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
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