164 results found
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Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
8 votes -
Generate a performance report showing month over month
add an option to generate a performance report showing a month over month comparison like for example from january, feb, march april, may and june
5 votes -
Improve RingCentral Archiver Processing Time to Within 1 Hour
Customers are requesting an improvement to the RingCentral Archiver processing time so that fax data is archived as soon as possible, ideally within 30 minutes and no later than 1 hour.
Currently, there is no guaranteed timeframe for when a fax will complete the archiving process. Engineering has confirmed that while the data will eventually be archived, processing may take several hours.
This delay can create significant business impact for customers who rely on archived faxes for time-sensitive workflows. For example, one customer receives incoming medical records via fax and needs those documents to be available in their system promptly.…
2 votes -
MCP connection
MCP Connector and the authentication
2 votes -
Add Option to Remove the Identity Provider ID from the Admin Portal
It would be beneficial to provide customers with an option to remove the Identity Provider ID directly from the Admin Portal. This would eliminate the need for customers to contact Support to have it removed on their behalf, reducing support requests and saving customers time.
2 votes -
Intergrate with Valant
We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.
3 votes -
Enable AI Call Notes to be Archived
Enable AI Call Notes to be Archived
4 votes -
ability to add additional or change SMS recipient for missed calls without changing the main recipient for voicemail.
ability to add additional or change SMS recipient for missed calls without changing the main recipient for voicemail.
2 votes -
311 call handling
Currently, 311 calls are routed based on the caller's phone number. We would like to explore the possibility of routing calls based on the caller's physical location instead.
Is there a supported method or feature that would allow 311 calls to be routed according to the caller's geographic location rather than the originating phone number?
4 votes -
AI agents connect directly to our RingCentral phone system and be the voice on the call.
The agent itself should place and answer calls on our RingCentral numbers, talk with the caller live, and look up our client records while it talks.
We are not looking for a separate RingCentral AI voice or receptionist that talks for us and reports back afterward. We tried that approach and the delay and hand-off are too big a gap. We want the agent that knows our clients to be the one on the line, with no middle layer.
The simplest form would be live call tools added to your RingCentral Phone connector: place a call, answer an incoming call,…
1 vote -
Admin Level Support for Intune
RingCentral for Intune needs a structured support for issues arising upon setup/configuration and/or when it goes through verification until it's fully set to use.
1 vote -
Comprehensive Fax Confirmation PDF with Transmission Metadata and Page Previews
RingCentral fax confirmation emails currently provide basic transmission metadata, but they lack any visual record or preview of the pages that were sent.
As a law firm operating under strict statutory deadlines, we require verifiable proof of successful transmission for our case records.
Because our source documents must remain standalone files for other uses, our staff currently faces a disjointed workflow where they must print the email confirmations to PDF, manually merge them, and perform multiple uploads to log proof in Smart Advocate.
Our previous provider, Broadvoice, automatically attached a single, comprehensive confirmation PDF that combined the full metadata block…
1 vote -
Voice Recording
I would like to see the ability to manually record multiple voice mails, that way I have a normal in office recording with my voice and I then can manually record an out of office message when I am away. Upon my return, I pull back my standard in office recoding without having to re-record the message.
1 vote -
Feature Request: One-Click Alphabetical Sorting for Yealink Key Templates and Line Keys
Feature Request: One-Click Alphabetical Sorting for Yealink Key Templates and Line Keys
Requesting an “Alphabetize” or “Sort A–Z” button in the RingCentral Admin Portal for Yealink Key Templates and Line Keys.
This feature would allow administrators to automatically sort assigned names, extensions, and line keys alphabetically with a single click, eliminating the need to manually rearrange entries.
This would save administrative time, improve consistency, and make managing multiple phone configurations much easier.
Please consider adding this simple but valuable quality-of-life enhancement.
1 vote -
AI Receptionist - Zendesk Integration
Please add support for integrating RingCentral AI Receptionist with Zendesk, allowing the AI Receptionist to automatically create Zendesk tickets based on customer interactions.
This integration would enable the AI Receptionist to capture relevant customer information and conversation details and use them to create tickets directly in Zendesk, helping support teams streamline ticket creation and follow-up.
2 votes -
New template for Workflow Builder
I'd like to suggest a feature that would help us manage missed calls and unanswered SMS more efficiently.
Missed Calls: Have a dedicated list of all missed calls that still need follow-up. Once someone calls the customer back and the call is answered, the number should automatically be removed from the pending list. This way, we know the customer has been contacted without manually updating the status.
Unanswered SMS: Similarly, have a list of incoming text messages that haven't received a reply. Once someone responds, the conversation should automatically disappear from the pending list.
Ideally, both lists would update automatically…
1 vote -
AI option for new sign-up users.
The customer would like all AI features to be visible in the RingCentral App for newly signed-up users, with the features displayed in a disabled state by default. This would allow users to see the available AI capabilities while keeping them disabled until they choose to enable them.
3 votes -
Redtail AI Summary
Customer would like to have a feature to automatically log the AI summary and transcript to Redtail CRM without using other license like ACE/ RingSense
3 votes -
AI Receptionist to provide a ticket/task-based workflow and management dashboard without requiring a CRM.
Enhance RingCentral AI Receptionist to support a native ticket/case management workflow, allowing AI-handled calls to create actionable tickets that can be assigned to salespeople, tracked by managers, monitored for status and ownership, and closed upon resolution. Managers should have visibility into open/unassigned tickets, ticket ownership, activity/resolution history, and outstanding work without requiring a third-party CRM.
2 votes -
SMS caller ID dropdown in RingEX for Google
Option to toggle/select SMS caller ID in RingEX for Google
2 votes
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