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60 results found

  1. Integrate WhatsApp to MVP plans

    It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    62 votes
    New  ·  9 comments  ·  Other  ·  Admin →
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  2. allow reliable delivery of notifications via Verizon SMS

    Allow reliable delivery of notifications via Verizon SMS

    23 votes
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  3. RingCentral APP to be added to my apps instead of going to admin portal

    Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes
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  4. non-auto updating msi version of the desktop app

    Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes
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  5. Audit trail Mute visibility

    Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.

    5 votes
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  6. Block Telemarketers/Telesales from Calling their Numbers

    Block Telemarketers from calling their numbers.

    3 votes
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  7. Identifier on the deskphone if it's registered on a different account/location

    Since the business is adding an existing device to their RingCentral account, it would be very helpful if there's some sort of Flag or Warning that will show on the actual desk phone when they add it to their RingCentral account that will tell them the device is already registered on another account instead of them calling support. It will save more time for them instead of trying to register a device that cannot be registered since it is already added to a different account.

    9 votes
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  8. To able to use Restricted global emergency and special service numbers as Ext. Number

    Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    8 votes
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  9. Role-Based Toggle Visibility For SSO Enablement

    Problem Statement: Currently, the SSO Enable toggle switch is visilbe to all users regardless of their roles. This can create confusion for users who do not have the permission to modify these settings and may propose a risk for accidential misconfigurations.

    Proposed Solution: Introduce a role base visibility logic for the SSO toggle, usign a user settings template to determine visibility based on specific role levels. This approach ensures that only the selected admins etc can view and manage the setting while hiding it from other users and provide more flexibility in managing roles.

    3 votes
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  10. Ability to Retrieve Missing or Deleted Call Transcripts

    Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.

    2 votes
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  11. Enable Teams Direct Routing 2.0 in bulk.

    We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.

    4 votes
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  12. Automatic Call Recording

    For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    12 votes
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  13. Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users

    "Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.

    11 votes
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  14. New template for Workflow Builder

    auto sms reply to received voice mail. Such as "We have received your voice mail and should be responding within 4 working hours."

    2 votes
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  15. RingCentral Video recorded meeting option to download only audio meeting

    RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.

    2 votes
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  16. Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal

    Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal

    1 vote
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  17. vulnerability

    I'm going to try this a fourth time without getting closed. Please keep the discussion in the case. I jump locations and its hard to keep up with a phone.

    We need this vulnerabillity solved. Its a 2022 CVE so it should have been addressed prior to inventory going out.

    Details: A recent vulnerability scan from Trace Security found the following. It affects the T42G/S, T33G, CP925, WF50 This was scanned on July 2024. Vulnerability: Diffie-Hellman Ephemeral Key Exchange DoS Vulnerability (SSL/TLS, D(HE)ater) The remote SSL/TLS server is supporting Diffie-Hellman ephemeral (DHE) Key Exchange (KEX) algorithms and thus could be…

    1 vote
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  18. Ability to answer Google Verification Calls

    We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.

    5 votes
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  19. Super Admin to view and edit the workspace on his end.

    The client wanted to have an option to view and edit his employees with RingCentral workspace on his end.

    1 vote
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  20. Office 365 presence sync to RingCentral

    Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.

    2 votes
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