24 results found
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Interaction Volume Trending in Historical Reports
A Historical Report that would show interaction volume by hour throughout the day in RingCX. This report would assist in understanding staffing levels throughout the day, and determining best times for lunch periods, breaks, meetings, etc.
1 vote -
Generate Report for Unused/Barely Used numbers
This should allow clients to get a visual of unused (getting inbound/outbound) numbers, which in turn should allow them properly gauge if they need to assign or remove a certain number.Checking the numbers one by one via call logs/analytics is not feasible if they have hundreds of number in the account
2 votes -
Incoming calls dashboard
A feature for viewing number of incoming calls in a dashboard platform
1 vote -
The ability to schedule reports to be sent out on a specified interval that capture data from live reports.
Customers are not currently given the option to schedule reports to be sent out on a specified interval (such as every 2 hours) that capture data from live reports to show their last 2 hours of phone calls data.
1 vote -
As a super admin place people back in the que
As a super admin place people back in the que
1 voteAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Remote Member Management is available in Premium, Ultimate, Advanced, and Ultra tiers. Learn more about the feature here: https://support.ringcentral.com/article-v2/Remote-Member-Management-for-Call-Queues.html?brand=RC_US&product=RingCentral_MVP&language=en_US -
User Status column option/when creating a new widget and using table option.
would it be possible to add user status of the user. to show if set to available or not available, off to lunch or in break in the columns portion when creating a widget. to monitor users status.User Status column option/when creating a new widget and using table option. Thank you!
1 vote -
Capability to identify whether the call was answered using the RingCentral App or the desk phone.
This will be beneficial for the admins to identify which is being used the most between the RC App and Desk phone.
1 vote -
data analytics data report must have a report separated for business and after hours
cx is looking for feature for her to generate a report for each of the ext she has to check how many percentage of calls are being gathered during business and after hours.intention of the feature request is to have a clear view of total number of calls of a specific ext got
1 vote -
user extension reports
It would be a great idea after we filter out a specific user on the analytics page under performance reports that all the call queue group that the user is a member of, will automatically filtered out according, like how many calls that user receives on the specific call queue, not just showing the actual summary of the user for a specific day or time.
1 vote -
generating columns in performance report
He doesn't want the idea that he needs to re-arrange or filter the columns every time he is creating a user performance report.
He wants to be able to see the columns that he arranged previously so that he doesn't need to filter them again, and he can only set the date range the next time he creates the performance reports again.1 vote -
1 vote
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Number of percentage of received call within 30 seconds
please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts
1 vote -
Add KPI for the wait time in Analytics Report
Add KPI for the wait time in Analytics Report
1 vote -
Include Chart in Analytics Subscription
When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscription or export.
2 votes -
Voicemail Metrics
Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.
1 vote -
Analytics Portal Subscription with Call Logs Data
The analytic reports subscription does not have the data that can be pulled up from Call Logs. It will be best to have an option to download call logs data in a weekly or monthly basis.
1 vote -
Answered calls break down by time of a day
I want to see what % of outbound calls is answered on average at specific time of a day.
1 vote -
Make a report that shows where users are logged into RingCentral
A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
4 votes -
Custom Dashboards with user reporting
It would be great to have custom dashboards so that we can have a User Group manager see analytics of just the users within his group
2 votes -
Track version and type of RingCentral app
In analytics, the ability to track the versions of the apps being uses, as well as the type (i.e. RC Phone, Meetings, RC apps). This will help with troubleshooting.
1 vote
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