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  1. This should allow clients to get a visual of unused (getting inbound/outbound) numbers, which in turn should allow them properly gauge if they need to assign or remove a certain number.Checking the numbers one by one via call logs/analytics is not feasible if they have hundreds of number in the account

    2 votes

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  2. A feature for viewing number of incoming calls in a dashboard platform

    1 vote

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  3. Customers are not currently given the option to schedule reports to be sent out on a specified interval (such as every 2 hours) that capture data from live reports to show their last 2 hours of phone calls data.

    1 vote

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  4. As a super admin place people back in the que

    1 vote

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  5. would it be possible to add user status of the user. to show if set to available or not available, off to lunch or in break in the columns portion when creating a widget. to monitor users status.User Status column option/when creating a new widget and using table option. Thank you!

    1 vote

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  6. This will be beneficial for the admins to identify which is being used the most between the RC App and Desk phone.

    1 vote

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  7. cx is looking for feature for her to generate a report for each of the ext she has to check how many percentage of calls are being gathered during business and after hours.intention of the feature request is to have a clear view of total number of calls of a specific ext got

    1 vote

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  8. It would be a great idea after we filter out a specific user on the analytics page under performance reports that all the call queue group that the user is a member of, will automatically filtered out according, like how many calls that user receives on the specific call queue, not just showing the actual summary of the user for a specific day or time.

    1 vote

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  9. He doesn't want the idea that he needs to re-arrange or filter the columns every time he is creating a user performance report.
    He wants to be able to see the columns that he arranged previously so that he doesn't need to filter them again, and he can only set the date range the next time he creates the performance reports again.

    1 vote

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  10. 1 vote

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  11. please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts

    1 vote

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  12. Add KPI for the wait time in Analytics Report

    1 vote

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  13. When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscription or export.

    2 votes

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  14. Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.

    1 vote

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  15. The analytic reports subscription does not have the data that can be pulled up from Call Logs. It will be best to have an option to download call logs data in a weekly or monthly basis.

    1 vote

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  16. I want to see what % of outbound calls is answered on average at specific time of a day.

    1 vote

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  17. A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

    4 votes

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  18. It would be great to have custom dashboards so that we can have a User Group manager see analytics of just the users within his group

    2 votes

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  19. In analytics, the ability to track the versions of the apps being uses, as well as the type (i.e. RC Phone, Meetings, RC apps). This will help with troubleshooting.

    1 vote

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  20. We would like real-time updates to analytics, or at least faster updates like every 5-10 minutes. We need to see when we have missed/abandoned calls so we can return them faster.

    1 vote

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