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2 results found

  1. Live Real time QoS monitoring for each call

    in QoS Report, on the call part it would be helpful to expand the Live Call and see or display QoS for that Live Call to assist in troubleshooting and isolating cause, have necessary details for escalation

    3 votes

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    Will Not Implement  ·  1 comment  ·  QOS  ·  Admin →

  2. Can you add completed calls to Performance Reports?

    LOB Analytics and Performance Reports have similar KPIs. It would be beneficial to have completed calls in Performance Reports to show how many calls were completed instead of transferred.

    1 vote

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    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
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