Hello Guillermo,

Thank you for your idea about live, real-time quality of service monitoring for each call.

We appreciate you sharing your thoughts on the RingCentral community. However, this is not a feature we can implement. A 'live' Quality of Service (QoS) analysis on a call in progress is not feasible.

Here's why:

Packet-based data: RingCentral's QoS data depends on network packets. We get this information after the packets finish their transmission. We can't collect all the data until the call ends.

Report generation: The system generates QoS reports after a call disconnects. This is when all data points are available. We need the entire dataset to produce a complete and accurate report.

Network variables: Many factors affect QoS during a call, like jitter, latency, and packet loss. These metrics change constantly. Displaying a "live" reading would show a momentary snapshot. This snapshot would not give you a useful or complete picture of the call's overall performance.

Troubleshooting limitations: A real-time display wouldn't help much with troubleshooting. By the time you look at the live data, the issue may have already passed. The problem might be intermittent. The full report after the call ends gives you the complete picture you need for proper analysis.

For these reasons, a 'live' QoS Quality of Service report would be misleading and technically impossible to generate in a useful way. The current system gives you the most accurate and complete data for troubleshooting.

Please do feel free to keep sharing your ideas, we really value our RingCentral Community Members' ideas and inputs.