Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

56 results found

  1. Historical Reporting handle count for digital channels in RingCX

    On the historical reporting, when a supervisor or any user view a digital conversation in RingCX it is being counted as interaction handled of that user although the interaction was not assigned to them.

    Sample report wherein the digital interactions were counted as handled:

    Interactions details report
    Interactions overview report
    Agent Activity Report

    It should not be counted as handled as the interactions were never connected to them. The users only view the interaction for other purposes (quality and/or review of the conversation).

    5 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Audit Call Listening

    Would like to understand how many / which managers are listening to team calls live via the HUD

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Allow a Report to run based on which setting users are using

    Would like to have a report to see what features users have enabled (such as auto-answer calls)

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. audit trail for who create modify remove dashboard on analytics

    Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Voicemail reporting

    Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.

    8 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  6. LOB Date Range, Set Days and Time: Allow time parameters for overnight

    We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate widgets.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Agent Activity Report

    Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, but having a retrospective could help determine why missed calls occurred and help pinpoint tech issues when multiple VoIP services are being used congruently.

    13 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    I would suggest that it be added to the reporting/analytics as it could help determine if a missed call is a tech issue or a lack of agent issue.

    577 votes
    Future Consideration  ·  90 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. add sound notifications on live reports when a call hits the queue

    Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. I would like to have a way to download analytics.

    If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.

    7 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Recording % versus calls made

    It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Adoption & Usage Report for Common/Limited Exenstions

    Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Talk time and hold time available in the live reports.

    This will help account owners in checking how long the users put the caller on hold during the interaction.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. It would be nice to be able to clone/copy alerts to make these easier to set up

    I tyhiunk we save system managers time in setting the system up

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Add ability to create forecast reports in Analytics

    This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Duplicate analytics report

    it will provide an accurate information about live reports if it's not duplicated

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Stratify First-time Callers from Repeat Callers

    It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.

    7 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Add Week-to-date as a date range filter for calls

    Having the option to track week to date calls allows us to see how we're tracking over the course of the week.

    22 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. All SMS from RC (including voicemail notifications) should be included in a log.

    All SMS from RC (including voicemail notifications) should be included in a log. This was we can search as an admin for particuar numbers to ensure they are no longer receiving VMs.

    7 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Recorded calls reports

    Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.

    2 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
← Previous 1 3
  • Don't see your idea?