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Analytics & Reporting

Analytics & Reporting

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54 results found

  1. Would like to understand how many / which managers are listening to team calls live via the HUD

    1 vote

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  2. Would like to have a report to see what features users have enabled (such as auto-answer calls)

    1 vote

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  3. Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future

    1 vote

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  4. Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.

    2 votes

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  5. We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate widgets.

    1 vote

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  6. Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, but having a retrospective could help determine why missed calls occurred and help pinpoint tech issues when multiple VoIP services are being used congruently.

    3 votes

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  7. I would suggest that it be added to the reporting/analytics as it could help determine if a missed call is a tech issue or a lack of agent issue.

    407 votes

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  8. Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue

    2 votes

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  9. If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.

    5 votes

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  10. It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

    2 votes

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  11. Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.

    2 votes

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  12. This will help account owners in checking how long the users put the caller on hold during the interaction.

    1 vote

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  13. I tyhiunk we save system managers time in setting the system up

    1 vote

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  14. This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example

    2 votes

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  15. it will provide an accurate information about live reports if it's not duplicated

    1 vote

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  16. It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.

    2 votes

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  17. Having the option to track week to date calls allows us to see how we're tracking over the course of the week.

    4 votes

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  18. All SMS from RC (including voicemail notifications) should be included in a log. This was we can search as an admin for particuar numbers to ensure they are no longer receiving VMs.

    5 votes

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  19. Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.

    1 vote

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  20. We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.

    2 votes

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