54 results found
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Audit Call Listening
Would like to understand how many / which managers are listening to team calls live via the HUD
1 vote -
Allow a Report to run based on which setting users are using
Would like to have a report to see what features users have enabled (such as auto-answer calls)
1 vote -
audit trail for who create modify remove dashboard on analytics
Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future
1 vote -
Voicemail reporting
Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.
7 votes -
LOB Date Range, Set Days and Time: Allow time parameters for overnight
We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate widgets.
1 vote -
Agent Activity Report
Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, but having a retrospective could help determine why missed calls occurred and help pinpoint tech issues when multiple VoIP services are being used congruently.
9 votes -
Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc
I would suggest that it be added to the reporting/analytics as it could help determine if a missed call is a tech issue or a lack of agent issue.
488 votes -
add sound notifications on live reports when a call hits the queue
Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue
2 votes -
I would like to have a way to download analytics.
If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
5 votes -
Recording % versus calls made
It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
2 votes -
Adoption & Usage Report for Common/Limited Exenstions
Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.
3 votes -
Talk time and hold time available in the live reports.
This will help account owners in checking how long the users put the caller on hold during the interaction.
1 vote -
It would be nice to be able to clone/copy alerts to make these easier to set up
I tyhiunk we save system managers time in setting the system up
1 vote -
Add ability to create forecast reports in Analytics
This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example
2 votes -
Duplicate analytics report
it will provide an accurate information about live reports if it's not duplicated
1 vote -
Stratify First-time Callers from Repeat Callers
It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.
6 votes -
Add Week-to-date as a date range filter for calls
Having the option to track week to date calls allows us to see how we're tracking over the course of the week.
21 votes -
All SMS from RC (including voicemail notifications) should be included in a log.
All SMS from RC (including voicemail notifications) should be included in a log. This was we can search as an admin for particuar numbers to ensure they are no longer receiving VMs.
6 votes -
Recorded calls reports
Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.
2 votes -
Add time slot filter in Adoption & Usage.
We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.
3 votes
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