Analytics should not states calls are missed when it was answered
Call Queues calls shouldn't states it was missed on Analytics when the call was answered.
6
votes
Richer
shared this idea
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Harwin
commented
In RingCentral analytics reports, calls that are forwarded are currently classified as “Missed” under the extension that initiated the forwarding. As a result, the report counts these calls as missed, even though they were answered from another extension.
We request that the result classification for forwarded calls be revised. Specifically, calls that are forwarded and subsequently answered by another extension should not be categorized as “Missed.” The “Missed” status should be reserved exclusively for calls that were not answered