14 results found
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Performance report align with user call logs
It would be great if the data coming from Analytics would align or match the information showing from the user call logs. This will prevent any discrepancy
20 votes -
Toll free usage report for each numbers
I need to be able to see all numbers to keep track of usage analytics.
A report that will show the minutes usage of each toll free numbers or numbers.9 votes -
Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension
We are hoping to have the capability anywhere in the Analytics Reports to search for records of an external number and be able to view in a tabulated form the following details:
- The number of inbound and outbound calls on an external number being searched.
- The list of users that had a transaction on the external number being searched, inbound and outbound.
- The number of transactiions, inbound and outbound, total lenght of time, and average time per transaction.
Thank you.
6 votes -
user extra cost tab
- Having a tab in the analytics portal that show site by site the extra cost of users.
- Having the possibility to put limit of calls if we reach a certain amount of extra cost
2 votes -
On the Adoption & Usage reports, filter by Site or by Department
On the Adoption & Usage reports, can I see a filter by Site or by Department? In case I would only want to focus on several sites within a region or one site only.
1 vote -
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
1 vote -
Soft client registration report
Currently, the Adoption and Usage report only captures data when a user makes a call. We would like a report that shows when a user successfully signs in and authenticates a softclient. This will makes it easier to understand what versions end users are on, even if they are not currently or have not used the soft client in the last 30 days.
1 vote -
Ability to generate reporting for entire day without running into "Too many data points"
Allow reporting analytics to display data without requiring extra filtering before data appears.
Currently when customers attempt to view an entire days worth of calls in reports such as the dialer result download or the interaction detail report, they are required to filter down the data below a certain number of data points before anything is presented.
Allowing customers to pull an entire days worth of data without filtering will allow Analytics to be on par with the old prebuilt reporting.
1 vote -
Ability to send report via email immediately.
I would like the ability to create the report and have it sent via email without having to wait for the date and time to tick over to auto generate.
There needs to be a send now option when you have a saved report.1 vote -
Have recording go automatically into my file when I download instead of me having to do it manually
Have recording go directly into my file named for recordings. Right now I have to manually add it to my recordings file
1 vote -
Ability to see trend in calls to particular company numbers over time
We are trying to reduce calls to our toll-free number. I would like to see how the calls to the toll-free number change over time, one month to the next. I can see the total calls for any time period, but the current graph only shows secondary data (eg. total calls vs answered), and the numbers are combined across the company numbers rather than split up.
1 vote -
handset information, mac address, status information (Online/Offline) export with user data
On the Users with extensions data export it would be very useful to include the extension has a handset assigned, its mac address and the current status of the handset whether is it online or offline. We have a large number of handsets required for health and safety reasons, It would be beneficial to be able to export this information in one download. We have over 1000 handsets in our organisation.
1 vote -
1 vote
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15 Minute Trend
In the Business Analytics tab, we are wanting to get a trend graph that would show call volume split by every quarter hour (15 minutes) to allow us to better plan out lunch timings for our agents.
1 vote
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