Introduce enhanced call logging and transparency features to accurately track and display the originally dialed number before any potential
Introduce enhanced call logging and transparency features to accurately track and display the originally dialed number before any potential routing or transformations occur.
Key Enhancements:
Original Dialed Number Logging – Ensure call logs retain and display the actual dialed number before any redirections, translations, or rerouting processes are applied.
Call Path Tracking – Implement a feature that allows admins to trace the exact call path, including any number translations or forwarding actions.
Enhanced Debugging Tools – Provide an option for detailed SIP logs or metadata showing if and when a number is changed or redirected.
Carrier-Level Transparency – Enable visibility into whether changes to the dialed number occur at the RingCentral platform level or at the carrier level.
Customizable Call Routing Logs – Allow admins to see how calls are processed based on configured rules, helping them identify unintended call transformations.
Ryan
shared this idea
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Morris
commented
Having the correct phone # info on both incoming and outgoing calls AND being able to track the actual path a call takes once inside the system are very important features to us, for tracking, metrics, etc. I just don't understand how a "new" phone system can be missing so many of the features that we had been using in our old phone system for DECADES.