Overall we would like any field that is a date or time field to exist not as a text field but an actual date/time that has options to edit format. Default is that fields should be DD/MM/YY HH:MM and then allow people to choose to just show time, just show date or even show "Thursday April 10th 10:53AM PST" as you would be able to in most other modern business reporting tools.

The other main item was the double quotes when exporting to csv. No other tool we work with acts that way and requires cleanup.

Metric: Interaction Start Quarter Hour
This lists as a ABC text field. The format is AM/PM and time. Can this field be edited to be a date/time field and allow formatting. For a report we are exporting and importing for processing the AM/PM throws it off. We would like to have this be a 24hour/military time entry option. If that was allowed the AM/PM would not be needed and the data can be sorted easily. As example Interaction Start field allows multiple options for reporting and we were able to accommodate different date formats.

Double Quote in csv export
When the CSV is exported the tool that we are sending data to has trouble processing it because of double quotes """"
Can we have some options for export that would strip out these quotes?

Metric: Agent Start Time
Agent start time is also a ABC text field with no options for display format. The time zone is appended to the field causing problems with processing this data. Can we have Agent Start time set as a time field to allow options of the format so we can show just the time.
For some reason this field is a 24/hour military time format.

Ability to Concatenate fields or combined Date/Time
On the tool we will use to process data they want a date/time filed combined. Can we either have a Date/time field added or allow a way to combine two fields into one value.
As example we are looking to have a value like 2025-04-02 15:10:31

SFTP Reports folder
When exporting via SFTP it puts the files in a reports sub folder it creates. For some automated processing it does not want to look into a sub folder. Allow users to enable/disable adding it into a sub folder as when sending to a location like this it is normally mapped to the correct location.

SFTP Test
When testing SFTP it only tests authentication. It does not actually put the files. Can we enable this to actually send the test file itself like email. It sends a test email and then sends the actual file.