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113 results found

  1. When a caller chooses to be called back instead of being put on hold the incoming call after waiting shows our own company on the caller ID. They also need to see both for the ability to know who the customer is and what brand they are calling.

    1 vote

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  2. Call Queue extension can separate another ring group in the Queue /

    Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
    Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another

    2 votes

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  3. All call logs that are recorded to be transcribed in text form and intergraded to outlook email

    1 vote

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  4. Generate report for call queue after hours calls

    2 votes

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  5. Currently, when sending SMS or text messages via RingCentral, the recipient can see both the phone number and the Caller ID name. It would be beneficial if there were an option to hide the sender's phone number entirely and only display the Caller ID name, providing a more professional and private experience for users.

    This feature would be especially useful for businesses that wish to maintain privacy for their employees or departments while communicating via text, ensuring that only the business name or a designated Caller ID is visible to recipients.

    The ability to toggle this feature on/off or apply…

    1 vote

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  6. If the license is available especially for international licenses, include the information specifically the country on the information from the downloaded inventory list

    1 vote

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  7. We would like to have a Custom Reporting feature for non-Contact Center Accounts, which lets you create report templates to assess personal performance, present statistics, or archive results. You can attach report templates to a schedule so that they generate automatically on a recurring schedule or at a given time. You can also run a report template on demand.

    1 vote

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  8. 1 vote

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  9. Brand: BT Business

    Having an option to filter calls in Analytics (performance reports) using phone number will be a great additional feature. At the moment, we cannot filter phone numbers that are tagged as CALL OUT.
    We can only search phone numbers marked as INTERNAL and EXTERNAL.
    Most of the calls made by users are tagged as CALL OUT.

    1 vote

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  10. Add other Online data back up option for RingCentral Archiver like OneDrive or SharePoint

    1 vote

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  11. Display whether an outbound call was answered or not when logged in Salesforce. Currently on the logged call (task) in Salesforce, you cannot see this info.

    1 vote

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  12. Admin Portal File Name:
    20240924-151926(219)316-4111IncomingAuto2758232453016.mp3

    RC App File Name:
    2758232453016.mp3

    Admin Portal File Name:
    20240924-1510551(219)316-4111OutgoingAuto_2758219513016.mp3

    RC App File Name:
    2758219513016.mp3

    It would be useful if when downloading call recordings via the RC App, the filename would include the same information as when downloading the same recording via online admin portal web page which appends date/time and phone number information as well as the 13 numerical characters.

    2 votes

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  13. To be able to recover the user's ext data in case ext a was accidentally deleted.

    4 votes

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  14. Creating an Idea on behalf of Edward Morra. He wants a recording announcement that won't be heard by their users but will still be heard by the callers and by the people they are calling.

    2 votes

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  15. Would like the feature where customer can monitor their Toll Free number/s for up and down status.
    If the toll free number service stops working, an alert could be sent to customers designated contact and/or group that needs to be made aware. This way they can open a ticket with RingCentral Support to troubleshoot and escalate.

    It would also provide the option for designated contacts to arrange for internal message, email to the company or team that the toll free service is down and they are working with RingCentral on restoring the service.

    This will aid instead on the customer…

    2 votes

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  16. Call queue notification to the users that the call has been answered from another device.

    2 votes

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  17. An option to download a "CONFIRMATION PAGE", that Is NOT just a simple email. A page where it tells you all the details of the fax, in a "typical" manner as most fax machines. An end user with access to the fax line should be able to generate a confirmation page, on request, as needed without having to submit a ticket or ask an admin to retrieve the logs.

    • When it was sent, date and time
    • Duration of the fax
    • Number dialed
    • Result
    • Pages sent - this is a metric that is currently not monitored from my experience. If I…
    4 votes

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  18. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    1 vote

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  19. When ACW countdown ends, the message says "Your breaktime is over" - Can this verbiage be changed?

    1 vote

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  20. I should be able to pull more than 6 months worth of data. If I need to pull YTD numbers I should be able to export that from the site without having to go back into old excel files to try to get the data.

    1 vote

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