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154 results found

  1. RingCentral Toll Free number service monitoring up and down status

    Would like the feature where customer can monitor their Toll Free number/s for up and down status.
    If the toll free number service stops working, an alert could be sent to customers designated contact and/or group that needs to be made aware. This way they can open a ticket with RingCentral Support to troubleshoot and escalate.

    It would also provide the option for designated contacts to arrange for internal message, email to the company or team that the toll free service is down and they are working with RingCentral on restoring the service.

    This will aid instead on the customer…

    2 votes
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  2. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    1 vote
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  3. Ability to change the wrap time message in Queue settings

    When ACW countdown ends, the message says "Your breaktime is over" - Can this verbiage be changed?

    1 vote
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  4. Ability to pull an entire year of data within the performance analytics

    I should be able to pull more than 6 months worth of data. If I need to pull YTD numbers I should be able to export that from the site without having to go back into old excel files to try to get the data.

    1 vote
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  5. I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time

    I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time

    4 votes
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  6. Add the Session ID column to Detailed Call Log Reports

    Add the call Session ID to the Detailed Call Log Report so we can easily group the calls together.
    The Session ID is already part of the call data, and part of the Anayltics reports, so should be simple to add to the Call Log Report and make it 100% MORE useable in the process.

    1 vote
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  7. Ability to Filter Phone Numbers

    The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.

    1 vote
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  8. Total call time includes incoming and outgoing calls

    Total Call time widget that shows both Incoming AND Outgoing call timers for a user.

    1 vote
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  9. Ability to add common area phones to call queue

    I want to add common area phones to call queue ring group/member

    3 votes
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  10. Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)

    We are experiencing critical issues with Poly phones, including unexpected reboots and freezes during calls, despite QoS reports indicating "good" status. Unfortunately, no logs are being recorded for these failures, which hampers troubleshooting efforts.

    1 vote
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  11. Ability to pull assigned queues within Performance Reports along with Department.

    It would be nice to be able to pull the list of agents with their department along with their assigned queues, this would prevent a lot of side work for other outside reporting

    1 vote
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  12. Further filtering for call type

    In the business analytics it would be nice to be able to filter for what happened on the call- missed with or without vm, abandoned, answered, etc. to see just those options.

    1 vote
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  13. Sip based direct routing solution

    -Calls for our number range are directly forwarded to us and that our outgoing calls are routed without any regulation or additional processing by your system. We want to implement this change without using an Azure app, Teams app, or similar
    -No automated interface to Microsoft Teams.
    -BT should not have access to our tenant, neither via a service admin account nor via an Azure interface between our tenant and the BT cloud portal.

    1 vote
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  14. Business Analytics - Toggle Data Filters

    It would be helpful to be able to quickly change/toggle data filters when you drill down in Business Analytics reports. We are monitoring Abandoned along with Missed without VM calls. Currently the Data Filters only allow you to select one Result at a time. If you want to change the Data Filter to another Result you have to delete the current Data Filter then add a new one. It would be much more efficient if you could just select the new Result within the current Data Filter. Better yet if you could select multiple Results there would be no need…

    1 vote
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  15. Replay viewers report/Replay recordings report

    There are some articles that the customer found about Replay viewers report and replay recordings report that they wanted to have with their Analytics page

    Here are the articles:
    Replay viewers report
    https://events-support.ringcentral.com/hc/en-us/articles/4469743577492-Replay-viewers-report

    Replay recordings report
    https://events-support.ringcentral.com/hc/en-us/articles/4469813690644-Replay-recordings-report

    1 vote
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  16. Kick Out of queue when call is "refused"

    We would like to have an option that when a team member "refuses" a call, it automatically logs them out of the call queue. This way, if a team member goes to lunch/break but forgets to log out, it will not negatively affect their refused call ratio. It will also make sure that the Live Reports accurately reflects who is actually available and who is not. We do not want phone calls ringing to a team member who is not there.
    In a previous phone system we had, this feature was called "Kick Out" because when a team member refused…

    1 vote
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  17. Extension to Extension for Calling only

    I need to be setup a number of phone extensions to not be able to call outside the building.
    Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.

    2 votes
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  18. Call Data Report Improvement

    The customer would like to have the option to generate call reports wherein they can view the total number of calls answered simultaneously as well as the maximum number of users that are on a phone call at the exact time in a given day.

    2 votes
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  19. Email daily call recordings for quick playback

    Ability to set up an email of call recordings sent daily or weekly. A quick way for Admin to listen to calls without logging in to RingCentral.

    2 votes
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  20. Inbound calls showing an outbound call

    When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.

    3 votes
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