233 results found
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Ability to add user extension instead of DID in the callers section of custom rule
Ability to add user extension instead of DID in the callers section of custom rule. The customer doesnt use phone# when caller each other internally but only extension number that's why they wich to have an option to add an extension as an option for the "callers" section of custom rule.
2 votes -
need a report on deleted users
We are trying to query data on some of our old users and want to query our external database that saves call recordings. Right now there is no way to pull up the deleted users from the past. The audit trial has a limit of 180 days, this seems like a pretty big limitation. If this data is to be stored with the current system then users must be left in the "disabled" state for a long time, this will cause clutter on the user dashboard.
1 vote -
Decrease Recordings retention period
Feature Request : Lower/decrease recordings retention period
Details : Customer wanted to reduce call recording retention from 90 days to 60 days
Significance of the feature : To reduce the days of the retention
Current behavior : 90 days for recordings
8 votes -
add a second number for the verification code
Ability to add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications
2 votes -
Total call time includes incoming and outgoing calls
Total Call time widget that shows both Incoming AND Outgoing call timers for a user.
4 votes -
Digital Channels >> Supervisor "barge in/whisper"
Digital Channels >> Supervisor "barge in/whisper" : In the "message/text/chat" can the color be different than the agent for clarity, to separate the note from/by supervisor? I see the name but a color would help separate when a) customer, b) agent, and c) supervisor are all in there "talking".
1 vote -
I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.
Each user should be able to see their current talk time totals for the day LIVE. My team is expected to have 3 hours or more of talk time each day. It is critical for them to be able to track this and see where they are throughout the day. We have always been able to do this with our other carriers, so it is strange that there is not a function for them to do this with Ring Central.
5 votes -
Call Logs - Pages
To have an option to skip pages to view instead of just clicking per page.
1 vote -
The capability to log the time stamp of Desk phone DND status.
It will be better if we can log the DND time stamp of the desk phone for monitoring.
4 votes -
SLA BREAKDOWN
Hello, Reference Case: 25759433 we would like to be able to run performance reports with different levels of SLA (% of Calls answered in 30, 60, and 90 seconds) and be able to retro get the data instead of only being able to pull what is from the live SLA marker. I tried pulling a previous month's SLA with different SLA settings but only got the same number as what the live SLA setting was at. I would ideally like to see the different. Additionally, I would like the Business Analytics to have an SLA option since only performance reports…
4 votes -
Make Analytics Call Length Records Match Call Logs Call Records.
We have noticed that on occasion there are discrepancies in the call duration shown on the screen when you access the Call Log vs. when you play the recording.
2 votes -
Ability to Filter Phone Numbers
The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.
2 votes -
incoming call waiting for call queues
on call waiting a person can be put on hold and answer another call.
7 votes -
unique caller ID for each specific company and visibility on the caller's number
When a caller chooses to be called back instead of being put on hold the incoming call after waiting shows our own company on the caller ID. They also need to see both for the ability to know who the customer is and what brand they are calling.
2 votes -
Call Queue extension can separate another ring group in the Queue
Call Queue extension can separate another ring group in the Queue /
Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another4 votes -
Feature to see call counts on RingCentral App
Ability to use RC app for checking call counts and not just call logs.
1 vote -
Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)
We are experiencing critical issues with Poly phones, including unexpected reboots and freezes during calls, despite QoS reports indicating "good" status. Unfortunately, no logs are being recorded for these failures, which hampers troubleshooting efforts.
3 votes -
manual outbound call recording should be saved in Admin portal not only on the extension who did a manual call recording
I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound
2 votes -
contacts
The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.
2 votes -
Ability to track on audit trail to see who sent an external invite
Ability to track on audit trail to see who sent an external invite when a user or a super admin send an external invite to create a free account
1 vote
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