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4 results found

  1. RingCX for Salesforce integration to RingCentral Desktop App

    Customer wants to integrate RingCX for Salesforce to RingCentral desktop app so that when agent receives a call in RingCX, agent can retrieve Salesforce data or have popup in the RingCentral desktop app.

    2 votes

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    Future Consideration  ·  0 comments  ·  Integrations & APIs  ·  Admin →
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  2. RingCX for servicenow

    Pediatrics Associates Family of Companies' (UID#185248027, RCX#
    31740001) ServiceNow developer's recommendation/request, after installing the RCX for SNow integration, would be for RC to expand upon their ServiceNow offering to allow for an ITSM-friendly approach for the many ServiceNow clients out there who are just leveraging ITSM and may not have CSM entitlements. I don't think it would take much heavy lifting aside from offering a system property within ServiceNow to indicate whether to leverage CSM or not to leverage CSM. Based on that flag, their softphone iframe can either display Case/Case Task or Interaction lookup capabilities. Also, instead of account,…

    1 vote

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    Future Consideration  ·  0 comments  ·  Integrations & APIs  ·  Admin →
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  3. RingCentral for SalesForce/RingCX : Supervisors to monitor Agent activity w/in SFDC (using salesforce tools)

    The request is for the ability to monitor Agent activity w/ SFDC (using native salesforce tools).

    1 vote

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  4. RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC

    The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

    2 votes

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