93 results found
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Dequeue setting per queue
Currently the global dequeue setting is set to 5, meaning if 5 agents are available and do not answer the call when routed to them the call is terminated.
The ask is to add an admin option to manage the dequeue limit per queue with the option to increase to a far larger amount to accommodate enterprise level contact centres. (50-100)50 votes -
Ability to export Agent Script from Studio
Need the ability to export Agent Script from Studio so they can be shared and imported.
27 votes -
VDI Plugin for MAC
Add VDI plugin for MAC users
23 votes -
RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.
Disable the "ding sound/sound notification" on the customer's browser. Whenever the customer opens a new page, the customer keeps hearing the "ding sound". It creates unnecessary sounds with their customer.
11 votes -
RCX Co-Browse option to view other browser windows / tabs
Ability for an agent during a RCX co-browse session to not only control the URL the chat is implemented on but also other browser tabs / windows. Other suppliers like Surfly can already do this. It would be nice to be abailable natively within the platform and extend the current native co-browse functionality
11 votes -
RIngCX - Inbound CNAM for calls to CCRNs
Request the ability to query either an internal (RC DB) and/or external resource(Bandwidth or alternative) to obtain calling name (CNAM) for calls sent to a RCX CCRN via the PSTN to be displayed to the CC agent and/or available in reporting logs.
11 votes -
RCX - UX - customize buttons - fonts - position - icon
customers would like to add a new feature that allows them to customized icons, font, position, naming for buttons, for instance: answer/reject buttons
10 votes -
Option to remove RNA state
Would like to have the option to disable RNA state for all agents
10 votes -
Agent level digital signature modification capability
Add signature modification ability to Agent UI or a separate Agent-oriented "My settings" screen with administrative flag to enable and disable the option for the agent to modify the signature.
8 votesAgent signatures managed in admin. We don't have agent tooling section to give agents a place to add their own signature.
Closing, as this is not a common request.
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7 votes
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O@H Omnichannel Options
Having omni channel options would be very helpful for O@H customers.
7 votes -
need to create a report that shows all SMS activity by line
need to create a report that shows all SMS activity by line
7 votes -
RCX integration with pipedrive crm
We have customer asking integration of RCX with Pipedrive
this is currently available with REX today6 votesThank you for reaching out. We appreciate your interest in connecting RingCX with Pipedrive to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and Pipedrive is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Pipedrive integration is valuable and has been shared with our product team.
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Process RingCX Digital Emails by FIFO
Our customers want to make sure emails that are received by the platform first are delivered to agents to handle first.
6 votes -
Embed RCCC Agent into ED User Interface & combine the logic of the systems to present one common user interface
One common rejection for pitching ED alongside RCCC is that it provides two agent interfaces & therefore not one common UI for the agent.Given ED is web based & RCCC (NIC) has agent interface APIs, can we explore presenting the agent interface of RCCC into Engage Digital & then work further to see if the busy status can be married between the two platforms.Engage Omni is still a long way from being available in EMEA.
6 votes -
RingCX ADMX template for browser group policy
RingCentral implementation to give a RingCX ADMX template for browser group policy template which has the necessary allowed protocols in the browser for security lock
5 votes -
International minutes bundle for CX
It would be helpful to have an international minutes bundle for RingCX.
5 votes -
VDI Support for RingCX
The request is for VDI Support for RingCX
5 votes -
Seamless Click-to-Dial from CRM with Instant RingCX Dialing
Customer Expectation: When clicking a phone number in the CRM, RingCX should dial the number instantly without requiring any additional steps from the user.
Current Limitation: While RingCX supports click-to-dial, it requires the user to have an active RingCX Agent session open before the call can be placed. This adds an extra step and reduces dialing efficiency.
Requested Enhancement: Enable true one-click dialing from the CRM that initiates the call immediately through RingCX, regardless of whether the agent currently has an active RingCX session. This improvement would streamline outbound calling workflows, reduce friction, and increase agent productivity.
4 votes -
Set of RingCX inbound ports to be minimized
RingCX requires many ingress firewall ports to be opened.
4 votes
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