70 results found
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RCX integration with pipedrive crm
We have customer asking integration of RCX with Pipedrive
this is currently available with REX today6 votesThank you for reaching out. We appreciate your interest in connecting RingCX with Pipedrive to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and Pipedrive is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Pipedrive integration is valuable and has been shared with our product team.
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Connectwise integration with RingCX
Customer Provides IT networking solutions and requires ticketing integration with Connectwise
3 votesThank you for reaching out. We appreciate your interest in connecting RingCX withConnectWise to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and ConnectWise is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on ConnectWise integration is valuable and has been shared with our product team.
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Seamless Click-to-Dial from CRM with Instant RingCX Dialing
Customer Expectation: When clicking a phone number in the CRM, RingCX should dial the number instantly without requiring any additional steps from the user.
Current Limitation: While RingCX supports click-to-dial, it requires the user to have an active RingCX Agent session open before the call can be placed. This adds an extra step and reduces dialing efficiency.
Requested Enhancement: Enable true one-click dialing from the CRM that initiates the call immediately through RingCX, regardless of whether the agent currently has an active RingCX session. This improvement would streamline outbound calling workflows, reduce friction, and increase agent productivity.
4 votes -
Hubspot for RingCx - have an automatic call log created for call attempts
Hubspot for RingCx - have an automatic call log created for call attempts such as manual outbound or dialer calls that are not answered
2 votesThank you for reaching out. The RingCX for HubSpot embedded CTI agent integration is designed to handle agent interactions only.
Because of this, it automatically logs calls that are answered by an agent. However, it does not automatically create a log for call attempts that do not result in an agent interaction.
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RCX - Feature Request - Chat waiting in queue / Agents visibility on waiting chats
Similar to "What's next" in RCCC, agents have difficulty tracking chats in the queue. While we have My Stats to monitor this, when agents navigate to My Stats to check, it deletes all that was previously typed.
3 votes -
Process RingCX Digital Emails by FIFO
Our customers want to make sure emails that are received by the platform first are delivered to agents to handle first.
6 votes -
RingCX Analytics Time Format
The ability to switch the time format in RingCX Analytics to either a 12-hour or 24-hour clock, depending on user preference.
0 votes -
RingCx Manual Dialling Support for Voicemail and Email Templates In
We are looking for the capabilty where voicemail drops and email templates Support in manual dialing mode in RingCX.
1 vote -
Need option to schedule reports in RingCX Digital Analytics
Currently there is no option to schedule any reports under RingCX Digital Analytics.
Although we can download the reports manually, it is better is these report will just be sent to the customers in either excel or csv format.
3 votes -
Ability for Agents to change their own signature
In RingCX, provide the ability for an agent to manage their own Email signature
2 votesWe consider that admins are responsible for configuring agent signatures.
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Auto-save voicemails in RingCX Workflows/IVRs
Currently, a voicemail workflow requires callers to input DTMF presses to "save" or "rerecord" a voicemail recording. Instead, only the "rerecord" should be an option, and the system should automatically save the recording without needing additional inputs from the caller. The updated functionality would align with how customers and callers expect a voicemail box to operate - without needing extra steps; this is especially a pain point if follow-up notifications are sent with the recording, but callers hang up before saving, thus never processing anything to forward.
3 votes -
Agent level digital signature modification capability
Add signature modification ability to Agent UI or a separate Agent-oriented "My settings" screen with administrative flag to enable and disable the option for the agent to modify the signature.
8 votesAgent signatures managed in admin. We don't have agent tooling section to give agents a place to add their own signature.
Closing, as this is not a common request.
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RCX - UX - customize buttons - fonts - position - icon
customers would like to add a new feature that allows them to customized icons, font, position, naming for buttons, for instance: answer/reject buttons
10 votes -
Ability to download the Dashboard under the Digital Analytics in RingCX
Currently customers do not have the capability to download the Dashboard on RingCX Digital Analytics.
The customer is requesting to have the ability to download the Dashboard as .xlsx or .csv.
They are using this report to do forecasting so that they will know how many agents they need on a particular day.
2 votes -
SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.
SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.
1 vote -
Ability to block web chat in RingCX
The System Administrator should have the capability to block web chat and be able to determine the IP address of the sender.
2 votes -
1 vote
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Receive SMS in RingCX
The customer is requesting to have an option to received SMS in RingCX.
1 vote -
Ability to receive SMS in RingCX
The customer is requesting to have an option to send SMS in RingCX.
1 vote -
Process of transferring the call in RingCX.
The customer mentioned that if they are transferring a call to a third party number and it reached a voicemail, there's no option to just stay on call, hung up or transfer the call.
1 vote
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