Call Timers for Agents
When on a call, we would like to see call timers when a caller is placed on hold. Standard practice is not to let a caller stay on hold for more than 2 minutes without checking back in with the client. However, RingCX lacks call times when completing multi-party calls. The Active Call List doesn't have timers running (or visible).
11
votes
Joseph
shared this idea
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Michael
commented
When you place a client on hold we need an option to see the time that we have on hold.