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10 results found

  1. Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Jessica supported this idea  · 

  2. Retrieve deleted RingCX Custom Report

    6 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jessica supported this idea  · 

  3. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    45 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jessica commented  · 

    Adding to this, it would be helpful for the call history view to include the label "call back request" as well rather than just inbound and outbound

    Jessica supported this idea  · 

  4. INTERCEPT

    60 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jessica supported this idea  · 

  5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    130 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jessica supported this idea  · 

  6. call back to follow queue business hours

    24 votes

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    New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Jessica supported this idea  · 

  7. Caller ID Override for Callbacks in RingCX

    18 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  8. RingCX Outbound SMS -- Cannot see messages until they are replied to

    6 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Jessica supported this idea  · 

  9. AI follow-up emails in RingSense CX

    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.


    See the attached GIF

    Jessica supported this idea  · 

  10. Ability to dial out while there is an incoming call

    99 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jessica commented  · 

    We're in full agreement with this suggestion. It's highly disruptive, causes unnecessary delays, and impacts our efficiency.

    Jessica supported this idea  ·