Settings and activity

4 results found

1. Caller ID Override for Callbacks in RingCX

   11 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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2. RingCX Outbound SMS -- Cannot see messages until they are replied to

   6 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jessica supported this idea  ·  Jun 5, 2025

3. AI follow-up emails in RingSense CX

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   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

   
   

   See the attached GIF

   Jessica supported this idea  ·  May 16, 2025

4. Ability to dial out while there is an incoming call

   93 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jessica commented  ·  Aug 27, 2024  ·  Edit…  ·  Delete…

   We're in full agreement with this suggestion. It's highly disruptive, causes unnecessary delays, and impacts our efficiency.

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   Jessica supported this idea  ·  Aug 27, 2024