Have an Supervisor close/disposition a chat via Supervisor Dashboard
As a supervisor "Supervisor Dashboard" I’ve got to have an option to end/close a chat so it removes completely from the operator’s “My messages” and frees the space for new chat.
9
votes
Darlene
shared this idea
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Henry
commented
Supervisors need the ability to manually close an ongoing chat or private message from the Supervision view when an agent disconnects without properly closing the conversation.