← RingCentral Ideas

Settings and activity

6 results found

  1. ringsense save call audio

    1 vote
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Daniel shared this idea  · 

  2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    46 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  3. Ringcx voicemail Email notification includes transcript of the voicemail

    24 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Daniel supported this idea  · 

  4. Transfer Call to Queue Voicemail Directly

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel supported this idea  · 

  5. Omnidirectional Allow RingCentral App Channels

    7 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel shared this idea  · 

  6. Automatically change the status to Wrap during wrap-up time in RingCX.

    20 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Daniel commented  · 

    Current setup without a wrap time status is confusing to users because they think calls would come in immediately.
    As stated it also affects supervisor reporting

    Daniel supported this idea  ·