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10 results found

  1. RingCX Voicemail Access in Call Logs

    5 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Daniel supported this idea  · 

  2. Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Daniel shared this idea  · 

  3. Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Daniel shared this idea  · 

  4. Quick toggle for deskphone pairing

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  5. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    Daniel supported this idea  · 

  6. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    69 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  7. Ringcx voicemail Email notification includes transcript of the voicemail

    32 votes

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    1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Daniel supported this idea  · 

  8. Transfer Call to Queue Voicemail Directly

    27 votes

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    4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.

    Learn more about how to set it up here: Call Queue setup guide.

    Daniel supported this idea  · 

  9. Omnidirectional Allow RingCentral App Channels

    10 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Daniel shared this idea  · 

  10. Automatically change the status to Wrap during wrap-up time in RingCX.

    29 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel commented  · 

    Current setup without a wrap time status is confusing to users because they think calls would come in immediately.
    As stated it also affects supervisor reporting

    Daniel supported this idea  ·