Settings and activity
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5 votes
Daniel
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1 vote
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1 vote
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6 votes
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45 votes
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69 votes
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32 votes
Interactions coming through the Queue voicemail channel provide transcripts now
Daniel
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27 votes
Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.
Learn more about how to set it up here: Call Queue setup guide.
Daniel
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10 votes
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29 votes
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Daniel
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Current setup without a wrap time status is confusing to users because they think calls would come in immediately.
As stated it also affects supervisor reporting