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'ability to see who change the status of the agent.' has been merged into this idea

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RingCX Audit Log Feature – Agent Status

RingCX Audit Log Feature – Agent Status
The customer is requesting an option to view the audit log that identifies which Supervisor manually changed a user's status.

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Geraldine shared this idea  ·   ·  Report…  ·  Admin →
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  • Shannon commented  ·   ·  Report

    We would like to have a more inclusive audit log or analytics report to identify if an agent manually changed their own queue status, if it was changed by someone else (a supervisor), or if it was updated automatically by system status timeout, disconnection, etc.

  • John Erick commented  ·   ·  Report

    ability to see who change the status of the agent.