← RingCentral Ideas

Settings and activity

19 results found

  1. Auto-delete RingSense recordings under 1 minute

    37 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Shannon supported this idea  · 

  2. Export scorecard data

    31 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Shannon supported this idea  · 

  3. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    81 votes
    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Shannon supported this idea  · 

  4. RingSense Trackers and Tags being customized per department/team or user.

    4 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Shannon supported this idea  · 

  5. Pop-up window for incoming calls

    16 votes
    New  ·  5 comments  ·  RingSense & AI » Accessibility  ·  Admin →
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    Shannon supported this idea  · 

  6. Separate Outbound Calling Announcement

    20 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Shannon supported this idea  · 

  7. transfer

    38 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shannon supported this idea  · 

  8. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    25 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shannon supported this idea  · 

  9. Advanced People/Team view in RingSense

    1 vote
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Shannon shared this idea  · 

  10. Ability to export Users and Teams lists

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Shannon supported this idea  · 

  11. Ability to Configure Standard Roles in RingSense for RingCX

    4 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Shannon supported this idea  · 

  12. Remove RingSense from agent view

    7 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Shannon supported this idea  · 

  13. Details of Refused calls in Analytics report

    16 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Shannon supported this idea  · 

  14. Real Time Inbound dashboard widget - Need to include Callback request count

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shannon supported this idea  · 

  15. RingCX Time Based Callback-in-Queue Offering

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shannon supported this idea  · 

  16. Wrap Time / After Contact Work

    47 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shannon supported this idea  · 

  17. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    13 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Shannon commented  · 

    Agreed! Callback should follow the same rule as inbound calls in regards to auto-answer. Example: If Auto-Answer is disabled for inbound calls, then the agent should not be Auto-Dialing customers through callback function. The agent should be presented with option to accept or reject callback, same as they would be presented with option to accept or reject an inbound call.

    Shannon supported this idea  · 

  18. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Shannon commented  · 

    Agreed! Status reverts back to the INITIAL status, which is assigned at the agent settings level. The manually selected status should override Initial status once the agent is logged in, or at least allow that to be an option. Reason: if an agents initial status is Available, but they are in a Training status for 8hrs, and happen to make a call or receive an internal call, they should not revert back to Available on the queue. Their chosen status should override.

    Shannon supported this idea  · 

  19. Sync RingCentral Desktop Application With RingCX

    195 votes
    Under Review  ·  15 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Shannon supported this idea  ·