Ask first transfer creates a blind conference. Does not behave as expected.
When transferring a call, and clicking the Ask First button, the system creates a blind conference call with the caller still on the line.
Expected behavior is to put the caller on hold, while the agent speaks with the person to which they are trying to transfer the call.
2
votes
Justin
shared this idea
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Katherine
commented
this could make for some interesting challenges if an agent would like to explain to the second party the nature of the call prior to bringing the caller on the line.