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  1. 3 votes

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    Katherine commented  · 

    my CX customer has a lot DID's added to change outbound caller ID, it would be great the Label or name the number in bulk by state or assign groups along with organizing numbers within the portal. Some numbers are being used by CX outbound dialing others are for EX users and turnover.

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  2. 3 votes

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  3. 57 votes

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  4. 2 votes

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    Katherine commented  · 

    this would be a huge time saver to implementation and maintenance.

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  5. 5 votes

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    Katherine shared this idea  · 
  6. 27 votes

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    Katherine supported this idea  · 
  7. 8 votes

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  8. 5 votes

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    Katherine commented  · 

    Yes I miss this option - on Mitel/ShoreTel connect you could make notes during a call and you could export the history of those calls and Notes from you client with time duration. Very handy.

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  9. 2 votes

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  10. 6 votes

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  11. 3 votes

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  12. 6 votes

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    New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Katherine commented  · 

    While softphone is often replacing handsets, there are still a lot of handsets being used these days so it would be nice for AI notes to work with a handset if you answer with that device or make calls. It would be even better if it worked with desktop pairing. One of your target customers are users on Mitel/ShoreTel Connect who are used to controlling the handset with the desktop software.

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  13. 3 votes

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    Katherine commented  · 

    this would save time when the prompts are the same, but the greeting needs to indicate something else.

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  14. 34 votes

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  15. 10 votes

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  16. 22 votes

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    Katherine commented  · 

    this only works if a agent/member is in multiple queues. If they are in only 1 queue you loose control to manage what queues you are in.

    this is important because RingCentral answer to other systems Hunt Group is call queues but still can't see a second call unless call queue pick up is added. At least not being able log out of a CallQueue for a ring group will help with feature parity. I know you can create RingGroups with a video pro license, but you lose any Caller ID or display name to know what group is being called.

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  17. 12 votes

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  18. 14 votes

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  19. 12 votes

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    Katherine commented  · 

    and the option of time out - a lot of AA or IVR greetings will say on other systems to press a prompt or remain on the line. you can insert a silent .wav or MP3 file. If you are trying to capture existing Mitel Connect and ShoreTel customers, this would make things easier.

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  20. 36 votes

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    Katherine supported this idea  · 
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