Settings and activity

102 results found

1. Deskphone pairing play voicemail

   10 votes

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   4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Feb 17, 2025  ·  Edit…  ·  Delete…

   Adding this feature would be helpful in migrating EOL UC system to UCaaS. It would make the transition easier.

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   Katherine supported this idea  ·  Feb 17, 2025

2. Permanently minimize the AI Notes and Transcript box

   54 votes

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   New  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Feb 5, 2025

3. Ability to disable pop up on the incoming call using RingCentral app

   45 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jan 22, 2025

4. Absorb free RingCentral account into company account

   4 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Jan 17, 2025  ·  Edit…  ·  Delete…

   this happens all the time and a big pain to have fix with users or when you are uploading users into the portal.

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   Katherine supported this idea  ·  Jan 17, 2025

5. Add external call forwarding option to custom rule at auto-receptionist

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Jan 17, 2025  ·  Edit…  ·  Delete…

   this would for company events to a cell phone or answering service for Drs. offices

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   Katherine supported this idea  ·  Jan 17, 2025

6. HUD in MS Teams as default landing page

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Edit…  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Jan 7, 2025

7. Consolidate Extensions and park locations on the pop-out version of the HUD.

   13 votes

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   New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jan 7, 2025

8. Display & change your own status in heads up display - HUD

   17 votes

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   10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?

   Katherine supported this idea  ·  Jan 7, 2025

9. Disable "AI is taking notes" when on call

   69 votes

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   21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!

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   Katherine commented  ·  Jan 7, 2025  ·  Edit…  ·  Delete…

   This is very important for a new customer who is going live this month. there are new laws that impact call centers as well as existing ones that make any type of recorded announcement a compliance issue, notification has to be from a live human vs. a robo voice.

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   Katherine supported this idea  ·  Jan 7, 2025

10. Share SMS Template across all users in the account

    32 votes

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    3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Jan 3, 2025

11. Outbound Caller ID options on deskphone pairing

    7 votes

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    New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Dec 20, 2024  ·  Edit…  ·  Delete…

    This would be very helpful because people do still use physical phones and if the RC is targeting Mitel Connect customers, this will make them more competitive when repurposing Mitel handsets or getting new one, the customer may and provide similar feature parity allowing the customer to control their handset with the desktop app.

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    Katherine supported this idea  ·  Dec 20, 2024

12. Generate report for users with custom voicemail greeting

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 19, 2024

13. Bulk Edit Phone Number Information

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Dec 5, 2024  ·  Edit…  ·  Delete…

    my CX customer has a lot DID's added to change outbound caller ID, it would be great the Label or name the number in bulk by state or assign groups along with organizing numbers within the portal. Some numbers are being used by CX outbound dialing others are for EX users and turnover.

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    Katherine supported this idea  ·  Dec 5, 2024

14. Bulk assigning inventory numbers

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 5, 2024

15. Set Intercom Feature In Bulk.

    58 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 5, 2024

16. Schedule Templates

    4 votes

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    Katherine commented  ·  Nov 21, 2024  ·  Edit…  ·  Delete…

    this would be a huge time saver to implementation and maintenance.

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    Katherine supported this idea  ·  Nov 21, 2024

17. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    19 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine shared this idea  ·  Nov 20, 2024

18. Super Admin full access to VM and SMS on the Admin Portal

    33 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 20, 2024

19. Turn off DND from Online account admin portal

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 20, 2024

20. Call Notes

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Nov 20, 2024  ·  Edit…  ·  Delete…

    Yes I miss this option - on Mitel/ShoreTel connect you could make notes during a call and you could export the history of those calls and Notes from you client with time duration. Very handy.

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    Katherine supported this idea  ·  Nov 20, 2024