Settings and activity
100 results found
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3 votes
An error occurred while saving the comment Katherine supported this idea · -
11 votes
An error occurred while saving the comment Katherine commentedthis would for company events to a cell phone or answering service for Drs. offices
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1 voteKatherine shared this idea ·
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13 votesKatherine supported this idea ·
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15 votesNeeds More Information · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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55 votesUnder Review · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!
An error occurred while saving the comment Katherine commentedThis is very important for a new customer who is going live this month. there are new laws that impact call centers as well as existing ones that make any type of recorded announcement a compliance issue, notification has to be from a live human vs. a robo voice.
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29 votesKatherine supported this idea ·
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7 votes
An error occurred while saving the comment Katherine commentedThis would be very helpful because people do still use physical phones and if the RC is targeting Mitel Connect customers, this will make them more competitive when repurposing Mitel handsets or getting new one, the customer may and provide similar feature parity allowing the customer to control their handset with the desktop app.
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7 votesKatherine supported this idea ·
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4 votes
An error occurred while saving the comment Katherine commentedmy CX customer has a lot DID's added to change outbound caller ID, it would be great the Label or name the number in bulk by state or assign groups along with organizing numbers within the portal. Some numbers are being used by CX outbound dialing others are for EX users and turnover.
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3 votesKatherine supported this idea ·
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58 votesKatherine supported this idea ·
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4 votes
An error occurred while saving the comment Katherine commentedthis would be a huge time saver to implementation and maintenance.
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16 votesKatherine shared this idea ·
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31 votesKatherine supported this idea ·
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10 votesKatherine supported this idea ·
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5 votes
An error occurred while saving the comment Katherine commentedYes I miss this option - on Mitel/ShoreTel connect you could make notes during a call and you could export the history of those calls and Notes from you client with time duration. Very handy.
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2 votesKatherine supported this idea ·
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30 votesKatherine supported this idea ·
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3 votesKatherine supported this idea ·
this happens all the time and a big pain to have fix with users or when you are uploading users into the portal.