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  1. 3 votes

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    Katherine commented  · 

    this happens all the time and a big pain to have fix with users or when you are uploading users into the portal.

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  2. 11 votes

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    Katherine commented  · 

    this would for company events to a cell phone or answering service for Drs. offices

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  3. 1 vote

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Katherine shared this idea  · 
  4. 13 votes

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    Katherine supported this idea  · 
  5. 15 votes

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    Katherine supported this idea  · 
  6. 55 votes

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    Katherine commented  · 

    This is very important for a new customer who is going live this month. there are new laws that impact call centers as well as existing ones that make any type of recorded announcement a compliance issue, notification has to be from a live human vs. a robo voice.

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  7. 29 votes

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    Katherine supported this idea  · 
  8. 7 votes

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    Katherine commented  · 

    This would be very helpful because people do still use physical phones and if the RC is targeting Mitel Connect customers, this will make them more competitive when repurposing Mitel handsets or getting new one, the customer may and provide similar feature parity allowing the customer to control their handset with the desktop app.

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  9. 7 votes

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  10. 4 votes

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    Katherine commented  · 

    my CX customer has a lot DID's added to change outbound caller ID, it would be great the Label or name the number in bulk by state or assign groups along with organizing numbers within the portal. Some numbers are being used by CX outbound dialing others are for EX users and turnover.

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  11. 3 votes

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    Katherine supported this idea  · 
  12. 58 votes

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    Katherine supported this idea  · 
  13. 4 votes

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    Katherine commented  · 

    this would be a huge time saver to implementation and maintenance.

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  14. 16 votes

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  15. 31 votes

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  16. 10 votes

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  17. 5 votes

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    Katherine commented  · 

    Yes I miss this option - on Mitel/ShoreTel connect you could make notes during a call and you could export the history of those calls and Notes from you client with time duration. Very handy.

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  18. 2 votes

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  19. 30 votes

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  20. 3 votes

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    Katherine supported this idea  · 
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