Settings and activity

151 results found

1. Option to reset Avatar back to Initials

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Dec 15, 2025

2. option to delete license in the license and inventory

   3 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Dec 15, 2025  ·  Edit…  ·  Delete…

   My understanding is licenses cannot be deleted per your contracted amount of licenses/cost per users,unless you have a clause in your contract that would allow a certain amount or percentage of profiles to removed.

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3. Have option to access and delete AI Notes on Admin portal

   19 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 15, 2025

4. Delete All option for Voicemail

   14 votes

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   2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 15, 2025

5. Option to Delete Default Team

   16 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 15, 2025

6. Outbound Caller ID Limitations

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   New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 15, 2025

7. entering a phone number with alphabetic characters in the app should resolve to a telephone number

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   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 15, 2025

8. Transfer a Call Queue Call

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Dec 15, 2025  ·  Edit…  ·  Delete…

   have you added call queue pick up to each member of the queue? If not make sure the setting will provide the alert in 5 sec. the default is 1 min. In addition make sure you the present more than one call to the agent. Do you loose the transfer Icon if using the HUD to transfer, which is where you will see calls in the call queue pick up for additional calls ringing. (it's the best way to mimic a Hunt group if you can from Connect (ST/Mitel).

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   Katherine supported this idea  ·  Dec 15, 2025

9. Ability to still listen to the Push to Talk channel even after leaving

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 15, 2025

10. AI notes for Conference calls

    22 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 15, 2025

11. Site specific directory, Hide the company directory from specific users only

    98 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Katherine supported this idea  ·  Dec 15, 2025

12. Reduce the loading time for RC embedded app in Microsoft Teams

    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 15, 2025

13. Permanently minimize the AI Notes and Transcript box

    85 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Katherine supported this idea  ·  Dec 15, 2025

14. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    31 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Katherine supported this idea  ·  Dec 15, 2025

15. Have numbers show up as "From" on RollOver calls.

    45 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 15, 2025

16. Ask first transfer creates a blind conference. Does not behave as expected.

    4 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

    this could make for some interesting challenges if an agent would like to explain to the second party the nature of the call prior to bringing the caller on the line.

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    Katherine supported this idea  ·  Sep 3, 2025

17. Ability to transfer RingEX calls directly to RingCX Users

    17 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Sep 3, 2025

18. Being kicked from Teams calls when receiving a RingCentral call

    7 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Aug 22, 2025

19. IVR Auto Recept Programmable Timeout and Destination Programming

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Aug 20, 2025  ·  Edit…  ·  Delete…

    This was a standard programming feature with Mitel/ShoreTel AA menus and the capability is greatly missed in RingCentral.

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    Katherine supported this idea  ·  Aug 20, 2025

20. Call Notification as Banner Rather Than Full Screen Takeover

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Aug 14, 2025