Settings and activity

140 results found

1. Ask first transfer creates a blind conference. Does not behave as expected.

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

   this could make for some interesting challenges if an agent would like to explain to the second party the nature of the call prior to bringing the caller on the line.

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   Katherine supported this idea  ·  Sep 3, 2025

2. Ability to transfer RingEX calls directly to RingCX Users

   16 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Sep 3, 2025

3. Being kicked from Teams calls when receiving a RingCentral call

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Aug 22, 2025

4. IVR Auto Recept Programmable Timeout and Destination Programming

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Aug 20, 2025  ·  Edit…  ·  Delete…

   This was a standard programming feature with Mitel/ShoreTel AA menus and the capability is greatly missed in RingCentral.

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   Katherine supported this idea  ·  Aug 20, 2025

5. Call Notification as Banner Rather Than Full Screen Takeover

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Aug 14, 2025

6. RCX | Call recording Controls for Supervisor

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Aug 14, 2025  ·  Edit…  ·  Delete…

   This is also important so calls are not being recorded if transferred to a third party and you drop off the call. Being able to transfer calls within CX to another agent or supervisor or request escalation assistance via barge-in you can continue to record calls, but not if the call is transferred off the system and the agent drop off completely.

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   Katherine supported this idea  ·  Aug 14, 2025

7. Show your extension number on desk phone

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Jun 11, 2025  ·  Edit…  ·  Delete…

   It would be even better if it would show the DID if you pick up the handset so you don’t have to take five clicks to get to your own D ID on on your ring central desktop. Coming from a Mitel Shoretel environment in the past he was always very helpful to be able to see this and tell and users how to quickly view their profile information.

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   Katherine supported this idea  ·  Jun 11, 2025

8. call offers for the longest wait time

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jun 6, 2025

9. Date Time node in Workflow Studio should default to the same timezone as the account

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  May 27, 2025

10. RingCX bulk upload on phonebook

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    14 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 23, 2025

11. Select Agent Queues from Single Pane of Glass or SPOG

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    Needs More Information  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 15, 2025

12. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    52 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 14, 2025

13. transfer

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    55 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 14, 2025

14. hashtag # in RCX (IVRs and queue events)

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 14, 2025

15. View Ring CX Realtime dashboards in minutes and seconds.

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 14, 2025

16. Allow Uploading Audio Files from Workflow Studio

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 9, 2025

17. Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App

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    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 6, 2025

18. Allow adding more than 3 accounts to RingCentral app

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 6, 2025

19. Create a Repeat Queue Event option

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 5, 2025

20. Automatically set Queue Event Duration based on duration of single play audio file

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  May 5, 2025