Settings and activity
42 results found
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6 votes
Katherine
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5 votesKatherine
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41 votesKatherine
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9 votesKatherine
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2 votesKatherine
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2 votesKatherine
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3 votesKatherine
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13 votesKatherine
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10 votesKatherine
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6 votesKatherine
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3 votesKatherine
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4 votesKatherine
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11 votesKatherine
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29 votes
An error occurred while saving the comment Katherine
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4 votes
An error occurred while saving the comment Katherine
commented
this is very annoying and wastes time on CX
Katherine
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3 votesKatherine
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90 votes
An error occurred while saving the comment Katherine
commented
this is import especially if you are trying to migrate Mitel Connect customers. They are used to a contact panel that was easily sorted by first or last name AND they had a second tab that allow the end-user to create groups based their personal preference. It was easy to toggle back and forth between.
Katherine
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63 votesKatherine
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17 votesKatherine
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28 votesKatherine
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this has become a problem with a customer that is a busy doctor's office. Using the phone to put a call on hold verses the CX agent client is reasonable in this environment. So far patients are hearing you have made some type of purchase and asking for CC information or the recording sounds like a video game. There hundreds of files in the global book.