Settings and activity

60 results found

1. HUD- ALL option is missing

   19 votes

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   New  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

2. HUD List Vertical Format vs Horizontal Format option

   27 votes

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   New  ·  6 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

3. Sync Presence Between RingCentral App and RingCX

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

4. Disable Call recording announcement

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

5. Ability to set desk phone admin password through admin portal.

   15 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

6. Show Toll-free minute usage in Service Web

   46 votes

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   New  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

7. Audit Trail Enhancements

   171 votes

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   58 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Katherine supported this idea  ·  Nov 15, 2024

8. Give meaningful error message when trying to move number assigned to ring cx to inventory

   2 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

9. Auto answer management options separately for inbound and outbound calling

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   31 votes

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   New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

10. Sync RingCentral Desktop Application With RingCX

    70 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 15, 2024

11. Custom callback prompts

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 15, 2024

12. Sync RC status with Microsoft Office (Teams/Outlook)

    119 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPratyusha (Product Manager, Productivity Specialist, RingCentral) responded

    GA in 2H 2023. 

    
    

    User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    Katherine supported this idea  ·  Nov 8, 2024

13. Call Waiting for Teams Embedded App while on Teams call/meeting

    3 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 8, 2024

14. Sync Teams Status with RC Status

    29 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 8, 2024

15. MS Teams embeddable app to choose default tab

    3 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Nov 8, 2024  ·  Edit…  ·  Delete…

    this listed in several ideas RC do you have an idea of when this will happen?

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    Katherine supported this idea  ·  Nov 8, 2024

16. Choose default Tab in Teams 2.0 Integration

    4 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Nov 8, 2024  ·  Edit…  ·  Delete…

    We use RC for Teams for most of my company and it is very frustrating not to set HUD and the a default when clicking on RC within Teams. It's a big complaint. I end up keeping both apps open for other reasons too.

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    Katherine supported this idea  ·  Nov 8, 2024

17. Unified status in Presence sync between MS Teams Embedded App and RC App

    22 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 8, 2024

18. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    42 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 8, 2024

19. RingCX AHT Custom Formula

    6 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

20. Allow agents to place outbound calls in maxagent while on wrap up status

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024