← RingCentral Ideas

Settings and activity

117 results found

  1. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    91 votes
    Planned  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine commented  · 

    We have this enabled on our partner account, but we can no longer launch the admin portal or analytics from EX. And the Icon has change from Ring CX to just Agent. I don't want to recommend this feature to another customer who has over 200 CX agents whose managers are used to launch admin and analytics pages from EX until this is fixed. Both Icons were shown the first day we had it enabled and then the RingCX icon disappeared.

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    Katherine commented  · 

    It's supposed to be available but have a hard time getting it enabled.

    Katherine supported this idea  · 

  2. Update your cell phone carrier companies for sms notifications

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  3. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    6 votes
    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Katherine supported this idea  · 

  4. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    21 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Katherine supported this idea  · 

  5. Streaming Music / Message on Hold

    64 votes
    Under Review  ·  16 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Katherine supported this idea  · 

  6. Site specific directory, Hide the company directory from specific users only

    51 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  7. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Katherine supported this idea  · 

  8. Read notification for RingCentral messages

    168 votes
    54 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
    Katherine supported this idea  · 

  9. Enable a true DND presence sync

    166 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

    Katherine supported this idea  · 

  10. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Katherine supported this idea  · 

  11. Multiple Voicemail Greetings

    190 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Katherine supported this idea  · 

  12. Retain Caller ID information regardless of blind/warm transfer type

    197 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Katherine supported this idea  · 

  13. Separate ring for Desktop app and Mobile app

    195 votes
    25 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  14. Position in Queue, Estimated wait time, and Call queue caller call back feature

    210 votes
    Future Consideration  ·  35 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  15. Email correspondence within a case should be visible in the support site case information

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  16. Dismiss "To start your agent session, connect to RingCX" on keypad

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
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    Katherine commented  · 

    For CX SPOG feature to launch CX from EX on the dial pad could cause confusion. Especially for agents that are back up and may not be using CX all the time.

    Katherine supported this idea  · 

  17. Dedicated phone number or menu option for CX partner support

    7 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  18. Deskphone pairing play voicemail

    20 votes
    Future Consideration  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
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    Katherine commented  · 

    Adding this feature would be helpful in migrating EOL UC system to UCaaS. It would make the transition easier.

    Katherine supported this idea  · 

  19. Permanently minimize the AI Notes and Transcript box

    68 votes
    New  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  20. Ability to disable pop up on the incoming call using RingCentral app

    59 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 
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