Auto-log off
Ability to set up auto-log off for the agents after a certain period of inactivity in RingCX.
4
votes
Mark
shared this idea
-
Lariane
commented
This would be a great enhancement. It would also be key for the auto log-off to register as its own distinct agent state (e.g. “Auto Logged Off” or similar), rather than simply switching to Offline.
Having it as a reportable state would allow us to track inactivity trends properly within reporting and KPIs, differentiate it from intentional log-outs, and support more accurate performance and adherence analysis.